This was a 5* experience for our family and kids having their own room is really a bonus! Felt very welcomed fro check-in till we departed... everything was just perfect! Friendly staffs, magnificent facilities and amazing restaurants we can choose from ~~ a wonderful place for a family holiday!
"Nothing is too much trouble"
We didn't actually stay at the Telfair as we were at the sister hotel the Awali but we used its facilities extensively because we liked it so much. If we come back to the island we shall definitely stay here. The pool areas are lovely - great comfy sun loungers and you could always find one to sit on so no having to put towels on chairs early in the morning, in fact, they don't allow it which is great. We ate a C-Beach a lot both for lunch and dinner and the food and service was excellent. Sasha the Manager was really lovely, taking time to see if we were OK and, on our last day, brought us and we were so pleased that we could make use of the hotel.
Fabulous, fabulous, cannot fault the hotel, lovely room, great food and attentive, friendly staff - definitely to be recommended. From arrival to departure everything was stress free and enjoyable - can't wait to return to this beautiful island and superb hotel
We stayed in a remodeled Junior suite with a garden view next to the river. The suite was incredibly spacious and modern. We loved the smell of the towels and the perfect service which we got 2 to 3 times a day...fantastic! The entire stuff was extraordinary friendly and helpful. Because of summer we stayed the most time on the beach, once it was rainy and we enjoyed a relaxing time at the beautiful spa with a nice and peaceful massage. The food was delicious, but I guess they still can do better :-) We stayed there as a couple and sadly - but I have to mention - there were too many families with annoying kids and babies. I didn't expected that and was a little disappointed. The stuff really tried to do their best to give us a quieter place in the restaurants to sit, but I think Babies shouldn't appear in a bar or spread all over in the restaurant spaces. The real estate made me speechless when we arrived. All the beautiful gardens and flowers - which you get everyday freshly on your bedside table!!! I also really enjoyed the little sweets which waited every night in our suite :-) Sometimes the little things gives you a big smile. All in all we loved the vacation over 21 days there and are thinking to coming back soon. (in a season with less families and babies) (Thanks for having us Heritage!)
"a very relaxing totally stress free holiday in paradise"
from arrival to departure the hotel was highly enjoyable... the check in was totally stress free and quite quick. an employee of the hotel showed us to our room which was a junior suite complete with 4 poster bed fully stocked mini bar replenished daily a lovely big bath and also a shower room very nicely lit. the view was on to the gardens ... from the first morning we were greeted again by what seemed to be our own personal hotel representative who happily gave us a full guided tour of the hotel and all its restaurants and facilities. the other priceless part was that all restaurants were booked in advance for us . so rather than have the stress of going down to reception every morning to book a restaurant it was all done for us on our first day. the restaurants were very nice and breakfast in the buffet bar of a morning was great.. plenty to choose from and lots of different fruit juices.. again total attention to detail by the staff. the Gin,ja restaurant was where we had a few meals and boasted a live tepanyake ... which was lovely... the chateau restaurant was also very impressive and so also was the golf course restaurant. i could not fault the food or the service in the slightest degree. everything was made so easy it was beyond belief and all the staff were at your beck and call and constantly watching to see if anything was required. the Cavendish bar was lovely and displayed some lovely drinks... the staff there too were very very helpful .. i can honestly say it was probably the most relaxing and stress free holiday i have ever had.. WELL DONE HERITAGE LE TELFAIR you really impressed me !!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM