"Very disappointing "
Checked in here this morning and it is extremely disappointing. I work for a major uk tour operator in the U.K. And I am horrified that we sell this hotel as a 4* hotel. Please be aware that this is a 2* at max by the service they offer! We arrived this morning and we were allowed to check in immediately which was very kind of them but in the subsequent 2 hours (when. We were sleeping after an overnight flight) we were disturbed 6 times either by phone or by a knock on the door. We were spoken to extremely rudely by a lady on reception and this evening we were given extreme rudeness on the door of the jazz club by the door staff who were clearly not happy st the prospect of 2 white guys entering. I sell these kind of hotels extensively as part of working for a major uk tour operator and I would never ever recommend this hotel for western tourists again due to the overt racism and homophobia they display here
"Real Abu Dhabi Gem"
We stayed at the Hilton Abu Dhabi in April 2017. We stayed as a family with two boys. We booked a family room which was more than adequate in size and came with Executive Lounge access. The sea views are spectacular, the food and drinks in the executive lounge are limited but the atmosphere is pleasant and the staff attentive. The walk to the pools and the beach is a bit of a drag, especially when the heat is intense, note the pools are particularly busy at weekends. Staff do not do enough to restrict people from leaving towels on a bed to stop them being reserved all day. We often noticed people leave towels on beds and then disappear for 3 to 4 hours. Which is not on. the Wifi in the hotel is excellent however, round the pools it can get very frustrating as you need to get a spot near to a bar & obtain new log in's every 24 hours. The food is excellent round the pool as is the all round ambience. there are a number of pools and although it can be difficult to get a bed, there is always the beach. The location is fairly central for Abu Dhabi, but not great if you intend to spend your time at theme and water parks as most of the most popular are in Yas island some 70 dirhams in a taxi each way. So can get very expensive. Do take advantage of the Yacht trip from the beach on a Tuesday evening it is a lovely experience. Also a visit to the Emirates Palace hotel opposite, is a must. On a Tuesday and Sunday evening they open up the Yas Formula1 race circuit for the public to walk and ride a bike round. it is an excellent experience. The hotel could really do with a shuttle bus to Yas Island. Overall we enjoyed our experience at the Abu Dhabi Hilton and would stay again if the opportunity arose.
Excellent location and hotel facilities. It's very family friendly and for all age groups. Beach is very close by and a very safe place to be in. You can choose to be in the shade or the heat at the beach. View from room 904 was excellent where we could see the beach and the Marin mall tower. Room service is very good too. All the room service you expect from a hotel is all provided.
"A Little Gem in Abu Dhabi"
Opened in May 1973 when the Corniche area was sparsely populated in terms of buildings, the Abu Dhabi Hilton was a landmark, certainly not dwarfed as it is now by towering sky scrapers. And this sense of near-history is what you still find today at this hotel, there is no sparkling glass and gold, just good old-fashioned solid architecture. The owners have done well to preserve this character, in particular you would not notice that the property has been extended from its original size. Commanding such a good position in the area comes with the added bonus that the beach front is owned by Hilton too, providing access to a delightful beach, pool and fitness facility, along with various outside dining options. The front desk is warm and welcoming and we found our check-in process quick and painless, having used the Hhonors e-Check-in service. Our room which was on the executive level 10 near the lounge was reasonably sized – some reviewers have complained about the room sizes – but in my opinion they are comparably larger than a similar hotel in London or New York. The décor is contemporary and comfortable, with seating and a flat screen TV, as well as the usual amenities. The bathroom was well apportioned and clean. Whilst we had an issue with the air conditioning, this is now being addressed by the hotel management. I note that two bottles of complimentary water were left every day which is better that the usual two bottles per stay policy adopted by Hilton elsewhere. The executive lounge on floor 10 is one of the hotel’s primary assets, complimentary breakfast, lunch, afternoon tea and evening canapes are served with complimentary tea, coffee and cold drinks. Between 6:30 and 8:30pm there are complimentary alcoholic drinks to accompany the canapes and light snacks. The staff in the lounge work tirelessly to serve the clientele and are very quick to re-fill empty glasses during the two “happy hours”. It is good to see that Hilton Abu Dhabi enforces a dress code in the lounge (something that is certainly not done in other properties) and although some other reviewers have complained about children in the lounge, we did not experience and noisy or bad behaviour at all. Wi-Fi is very good, both in the rooms, the executive lounge and even at central points on the beach. We experienced no issues at all with speed or access. We did not experience the main restaurants as we ate outside each day. As mentioned above, the hotel has a large pool and beach facility across the road, which is accessed by an underpass in approximately 5 minutes’ walk. There, you are provided with towels and have access to sun beds around the pools and beach. On one occasion (a Friday) we experienced a problem due to capacity but have been reassured that the hotel has ordered a considerable number of additional beds which will be in place soon. At all other times, the area was well serviced and there was plenty of room. Service by the pools is good and the quality of food and drink on offer is good, well presented and tasty. Compared with other Hilton properties in the UAE the value for money here is certainly better than average. All the staff at the hotel were polite and ready to help and although we did experience a number of issues, the management listened and acted which makes a remarkable difference and as a very regular Hilton customer I would recommend this property for business or pleasure and hope that it can remain the little gem of 1970s history that it is for many years to come.
"Abu Dhabi Landmark"
Had a 5 night stay at the hotel whilst working in Abu Dhabi. Nice room, great breakfast and lovely staff. It's an older property and could probably do with a little nip and tuck here and there but it's also pretty iconic so it's a balancing act... love the 1970s pics in the lobby. It's a pity the lobby shops aren't in use - surprised there is not a coffee shop type of an affair in there. Beach and pool are great. Like I mentioned, staff are great.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Renovation of the Executive Lounge and the on going paint work of external areas till the end of summer. All works will take place between 9:00am - 6:00pm. The lounge will be relocated and the usual Executive benefits will be offered from both Bocca Bar and Khalidiya Room.