Prestigia had this hotel at half the price of the American websites, great deal.Comment of V. Arvind , United States the 2016-12-18
"Expensive and yet totally underperforming"
At this very expensive Hotel in the special Tower's section for a busy convention - so you'd think they'd be on their game...not so! One person only at front desk in evening and lines to ask questions as NO concierge the entire day as they do not staff this on Sunday's - REALLY' No were to really sit and talk in many areas- large and totally impractical. Asian theme that also makes no sense looking at Hotel architecture. And if they wanted to go asian - why do they not have an Asian cuisine themed restaurant instead of a super expensive steak house and a pretty bad Media lounge casual cafe' Rooms very traditional layout with small bathroom and badly in need of maintenance. Shower knob needed spanner to loosen, furniture scuffed and several sockets not working; coffee service made with $5 machine that made terrible coffee and sputtered boiling water everywhere. Amenities barel existing...and the list goes on.
"Beautiful Placeto Stay"
We really enjoyed staying at the Hilton Anatole in Dallas The rooms were very clean and welcoming and the staff was very helpful and made us feel like gold throughout our stay. The restaurant and amenities within the hotel make for a very convenient stay. Overall we had a wonderful time. The only thing that annoyed us were the elevator service. It took us forever to get from one floor to the next. Hopefully they'll update that soon.
"HORRIBLE AVOID AT ALL COST! "
So I'm not even sure where to start with this "hotel." My experience was bad from the start. First of all I am a Hilton Gold member and there was no mention of that at check in nor was I offered any type of upgrade. I understand there may have not been any availability but a mention of a gold member should have been sufficient. When I got to the room the room was like an oven. I put the temp on 62 and it never cooled. The shower was stopped up and when I took a shower the water covered my foot completely from lack of drainage. Housekeeping did not come to clean room until almost 5pm. The parking situation is ridiculous with an entire lot right in front of the tower building being blocked off so you have to utilize a much further parking lot and walk a good distance to get to tower building. The internet was down for over 2 hours, and my view from room was of the lower roof (not pleasant) BUT the absolute last straw happened Saturday evening when I was getting ready for dinner in the restroom. I look down at the sink to see 2 HUGE COCKROACHES. Not the small roaches but the large water bugs. I freaked out and called the front desk. The maintenance man came up to only say there was nothing he could do because they didn't have bug spray or anything. He would have to call pest control to come treat room but that would not be until next day. To give the front desk a little bit of credit I was moved to another room. The fact that there are roaches at this hotel is absolutely unacceptable. This is a Hilton not a cheap "roach motel". I could not believe it. I will never again stay at this hotel. I will never recommend anyone to stay here.
The hotel is vast and the staff helpful, but it is looking tired. It needs an update to bring it up to modern standards. There is a lack of restaurants for a hotel of this size, and on two occasions (out of four) courses that were ordered failed to arrive. The indoor pool is nice but the lockers in the changing rooms are falling to bits and most of the locks are broken. The artwork inside and out is amazing, but it doesn't make up for the overall tiredness of the rooms. The rooms are clean and the beds comfortable with great linen, but the A/C is noisy and not always effective. Even the lifts are tired, lots of the button lights are broken, and the lifts are slow and shaky.
Me and my wife went to this location to spend our Valentine day here and in the SER restaurant and we received outstanding service with an incredible view of downtown. I gain so many brownie points that I can't thank them enough for the world class service. When you stay here you have to try the restaurant on the top floor, food is world class for sure.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM