Prestigia had this hotel at half the price of the American websites, great deal.Comment of V. Arvind , United States the 2016-12-18
"Room was average, not cleaned well, and the food was not good."
Upon check-in, our room had cheerios on the floor, hair in the tub, and tooth paste on the vanity. After the room was cleaned the 2nd day, tooth paste and cheerios remained. We washed the hair down the drain the 1st day..so nothing had been cleaned from our list. Food was overpriced and not much of a variety. Conference food was awful...bagels were too hard to eat, 4 different lines for lunch (1 line for fruit. 1 line for chips. 1 line for vegetarian. 1 line for regular lunch.) and only water or coffee to drink. Rooms for convention were great, noise levels were fine. Lobby and throughout common areas are beautiful; art is wonderful.
"For the price, I'd choose elsewhere."
The room was not clean (hair in tub, cheerios around room, tooth past stains on vanity) and we cleaned up the tooth paste/hair the 2nd day after the room was "cleaned" but the cheerios remained on the floor. The menus didn't have a great variety and were very pricey; we ate else where other than 3 meals in 5 days.
"NOTHING WORKS HERE - Awful Place"
I spend a lot of time in hotels. This is one of the worst convention hotels yet. Here's the experience so far (and it's been only a few hours): * my room has no exterior window. It overlooks a hallway. At over $200/night I should at least have a window. * elevator wait for the tower exceeds 10 minutes. Painfully slow! * room key was supposed to work with parking. It didn't. I spent 10 minutes waiting at the exit gate for no one to answer the call button. I ended up wasting $13 for only 15 minutes in the parking lot (with 10 of those minutes spent waiting for someone to answer the phone). * midnight - tv doesn't work. It was unplugged. Plugged it back in but still no picture. Call the operator who tells me it's not her business to know TV issues and she will send someone. I ask for her help with quick fixes and she makes it clear it's not her job to provide any help but transfer calls. * Room condition - scrapes, scuff marks, and poor painting on every wall of my room. No USB plugs for my devices. Have to move furniture to find plugs. Seriously old, deficient hotel with poorly trained staff. If you're stuck attending a conference here book elsewhere to avoid the Hilton Anatole's high rates, below average guest service, and poorly maintained rooms. There are plenty of other great hotels within a short 15 minute drive.
A huge facility designed for conventions and conferences and big galas. The rooms are clean, comfortable. The food choices are varied although the Grill menu items were mostly bland. There is a 24 hour grab and go for snacks.
I attended a conference at the Anatole. I had not been there in 30 years. I was completely surprised how beautiful it was when I walked in. After looking around I thought is this a museum, a water park, convention center, a park , or hotel. It's actually all of these wrapped into one. They had a Chinese art exhibit throughout the lobby and main hallways. Look up and you will see a modern art work that keeps changing shapes. There are a few stores for last minute items and a wonderful children's boutique. Walk another direction and we had conference rooms and huge banquet rooms. Head outside and you will find walking trails, a pool, and water slides, picnic tables, and sculptures. I found this upscale hotel to be beautiful and very relaxing. (Unless your children behave beautifully I would say this is more of an adult hotel.) The staff was very helpful and attentive. I highly recommend this hotel in the heart of Dallas. Right off the highway and very close to many venues.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM