"Three Star Hotel downgraded to One Star"
Hotel staff overwhelmed by our group event...they could not keep up with trash disposal and general housekeeping, so they elected to ignore Hilton standards of cleanliness...could have been solved with more staff, called in to assist... Hotel rand out of food, trash bags, toilet paper, and even turned off the lights before evening events were completed...
"Great stay at the perfect location"
My friends had their wedding reception at the hotel, and it was great! The staff were very helpful and friendly. We have also got to party afterhours at the suits which were located far enough from occupied rooms not to bother other guests of the hotel. The rooms were good, maybe a little outdated compared to the Marriott across the street. The hotel is perfectly located, walking distance from a bunch of restaurants and bars, as well as the pier and the Aquarium.
From check in, lack of response to getting sick from the food I would not return to this hotel. The ballrooms for our event were not cleaned overnight. Dirty glasses and plates remained the next morning when we returned. No TP in public bathrooms. Overbooked the hotel then did not have adequate staff to service the guests
"Terrific location for baseball fan!"
We stayed here for an Irish Dance competition. Room was fine, clean, quiet. Everyone we encountered were friendly and helpful. Kim in guest relations went above and beyond to make our stay a wonderful experience. Would recommend.
"Staying in Baltimore"
Always enjoy staying in one of the Hilton group hotels. This is a large hotel, but had limited dining opportunities. Staff were all very helpful and accommodating. The room was very comfortable. It was further from the harbour than we had thought. Would definitely stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM