"Nice hotel but Jacuzzi way too hot!"
Nice lobby, room, and ballpark view. Close to Royal Farms where we saw Stevie Nicks. Would have gotten 5 Stars if it wasn't for the jacuzzi temperature. Scolding hot and unbearable! The pool/hot tub area was one of the reasons I selected this hotel so it was very disappointing.
"Never, never, never, stay here if a big baseball game is going on!"
We came in 9:30 this past Saturday night. We could not get to the hotel. I spent 45 minutes trapped in front of the hotel with cars lined up on both sides and the one travel lane blocked by a taxi and then a shuttle bus. There was no where to park legally (even for a moment) no sign of valet service. After circling three times, I left my car with flashers on and ran in to check in. I was told that because there was a game going on, there was no guaranteed parking for guests, at about 250.00 a night! This has to be disclosed to paying hotel guests, I will never stay here again. All of the other hotels in the area had signs in from of their garages saying no more public parking, guests only, not the Hilton. Their first suggestion was to leave the car illegally parked and the valet would get to in eventually, there had to be 30 other cars parked all over that he was going to have to find spots for first. In addition....the housekeeping staff had nothing that they needed because the hotel was full, I passed them twice in the hall talking about not having any pillowcases, tea etc. when they made up our room, they did not replace the shampoo, nor the coffee, and not the normal amount of towels, I am assuming they were out. The coffee shop in the lobby was out of bagels, egg sandwiches and get this, COFFEE on Sunday morning. For a huge hotel, dining is non-existent, there is a bar menu with maybe 6 items, there is another restaurant in an attached building. We stayed here because we thought it was convenient to the Baltimore Convention Center, even that is a laugh, it is attached but several blocks away, we would have been closer by staying at any other hotel on the harbor side. I don't blame the staff but management is not running this hotel well at all. This will be enough for me to avoid the Hilton name.
"Good. Needs a little updating"
Solid hotel. Good location in general. Unbelievable location for an Orioles game-right across the street. The room seemed clean. Carpet was a bit worn. The walls were pretty banged up. In general, a good hotel in a need of some minor upkeep.
Stayed for business. Hotel is probably 3.5 to 4 stars out of 5. It is across the street from Camden Yards, one side of the hotel has rooms that overlook the ballpark, I would try to get those but I'm sure they are in high demand. I stayed on the other side and didn't have a view of much. My one gripe was electrical outlets were lacking, could be my room but they rely on plugging into a lap, if those outlets don't work then it is tough going. There are no usb outlets which I think hotels should now be incorporating into rooms, they are very convenient to use. There is an on site restuarant (Diamond Club I think it is called) I didn't try it. The bar is on the small side but wasn't too crowded when I was there. It is a very good location overall as you can walk to the inner harbor (about 10-15 min walk depending how fast you walk). I felt the area was safe and wouldn't hesitate to return with my family.
"Stunning view of ballpark"
We happened to get a room on the 15th floor with a great view of the ballpark. (At least home plate and first base.) The Hilton has exceptional service from the staff at all levels, from the bell staff, to the sweet lady who made up our room. Would have liked a few more accessible outlets in the sleeping room. We really enjoyed our visit.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM