We had a very good two night stay. Location was great by the river close to the weekend market and Victoria Shopping Centre. The only criticism the windows badly needed cleaning ( room 205) and the carpet hadnt been hoovered well.Comment of B. Ros , United Kingdom the 2015-08-21
"The Good, the Bad and the Ugly."
Let's start with the good. Nestled just a few blocks on the river from Belfast city centre, the Hilton Belfast is conveniently located. The front desk staff is very personable and concierge Tony was by far the best team member on the property. I was assigned a nice corner room looking out at the river and ship building docks (a good thing, being Belfast), and the bathroom was well appointed (more about that later). The bad. The hotel's Sonoma restaurant. It was our last night in the city and we were going to a concert. We'd done enough pub food, and wanted a nice full menu. After checking availability at a couple of near-by restaurants, we looked at the hotel restaurant menu posted at the entrance and found a full selection of steaks and other hearty America fare. For ease, we decided to eat in before heading out for the night. As we were being seated, the quiet hostess casually said, "Oh, we're serving the concert menu, it that OK.'" I said I would prefer the full menu and she said unfortunately that was the only menu being served at that time, but that it was very similar to the regular menu. Umm. No it wasn't. Gone were all of the steak options and other regular items. We were given the choice of a few starters, a few entrees and a couple of deserts. For a fixed price, the menu also said it included a glass of wine. Rather than leave and try and find a reservation this late in the game, we stayed. One member of our party, Paul, was not hungry enough to order the full menu, so he ordered a starter. My mom ordered one of the options with no starter so that Paul could eat hers, and she ordered a glass of wine. I ordered the full menu and we both added chips. We both ordered something called Jacob's Ladder. It consisted of a huge pile of tasteless mashed potatoes, some type of root vegetable and a piece of beef that was small and fatty. Rather than ruin the mood for the others in my party, I decided to wait until later to share my concerns with the restaurant manager. I asked a gentleman at the front desk for a business card of the food and beverage manager, or the GM. He informed me that he was acting manager for the night, and was soon to be the food and beverage manager. He took the time to sit down with me and I explained that I had chosen the restaurant because of the menu posted earlier in the afternoon. There may have been an abbreviated menu posted prior to dinner, but I didn't see it. Either way, they should offer a full menu if it is posted throughout the day. After speaking with the gentleman, I was optimistic he would make it right prior to my checkout the next morning. Nope. The meal and full charge was still on the bill. Still charged for the starter and drink, even though the receipt clearly says that Mom ordered no starter. I was a very disappointing end to what should have been a very enjoyable Hilton experience. And now the ugly. The room's bathroom was fantastic. I love a loo that has a bath tub large enough for a grown adult man. Very rare. What I didn't expect from a Hilton property was sitting in the tub and glancing over to the toilet only to see a huge amount of mold (I hope) around the rim. Housekeeping also failed to clean my room one of the days, and when I called a cleaning staff member showed up, changed out the towels and left without making the bed or any other service (even though the normal tip was left on the end of the bed). This was the third Hilton property we stayed at on this holiday. One in London and one in Liverpool. Both others met or surpassed our expectations. It is unfortunate we didn't save the best for last. Cue gunslinger music.
Great trip to Belfast for festive season .Atmosphere was tremendous .staff couldn't do enough for you . Food drink and rooms are all of a very high standard . Will definitely be back . Thanks Hilton Belfast for a great few days .
My second visit to the Hilton,we stayed for one night b&b so we could do some Christmas shopping .We booked a executive room which entitled us to use the executive lounge were we could get tea coffee and nibbles anytime they also had a happy hour with complementary beer or wine. Staff at reception were friendly and helpful indeed we had a problem with our television which couldn't be fixed so. We got upgraded too a suite .Breakfast was great plenty of variety and very tasty ,we had a great stay and will be back.again soon.
Stayed here for 2 nights and had a double bedroom. Room was what you would have expected, clean , functional and reasonably sized . The staff were extremely friendly and helpful throughout our stay. The Cable bar was a bit of a disappointment , incredibly busy resulting in slow service and a shortage of seating. To be expected I suppose, as it is the start of the Christmas season . The seating areas looked tired and in need of a refurb !! Overall , I enjoyed my stay here and would revisit again .
"Good Location fro Business"
Stayed here for 2 nights mid week. Hotel is nice but really only for Business people. Bar is grand but not very comfy, warm or welcoming. Bar food was OK and Breakfast was a wide choice so you couldn't complain there. Room was big enough but Bathroom was dated, Shower was old.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM