We had a very good two night stay. Location was great by the river close to the weekend market and Victoria Shopping Centre. The only criticism the windows badly needed cleaning ( room 205) and the carpet hadnt been hoovered well.Comment of B. Ros , United Kingdom the 2015-08-21
We went for dinner prior to a show nearby. We had a Living Social voucher for a two course meal. The choices were really good from the main menu. I had slow cooked beef which was delicious. It was melt in the mouth. My wife had fish which she reall enjoyed. I ordered a cheeseboard for my second course. It was amazing. Enough cheese for two of us and then some. Really excellent. The staff were really good. They were attentive without being intrusive and really friendly. Overall it was a really pleasant experience.
"Average quality and value for money until you go and pay for the car park/rip off"
Belfast is my home town though I've lived in London for 30 years. My mum is currently gravely ill and I've flown over and back five times in as many weeks. Last week my husband was concerned for me too, because I was so tired. The hospital had called me back at a moment's notice, and my husband rang the Hilton and booked me a room. I arrived after 11.30 pm. The room was fine. Nothing special. Slightly shabby. But warm and clean. The breakfast too was okay, nothing special, the usual slightly dried out sausages, bacon and fried bread. All just okay. And then I went to pay for the car park. I was told I was being given a 'discounted' rate for hotel guests. The 'discount' was from £24 to £18. £18 for an overnight stay. For those of you who don't know Belfast, this is the biggest rip off that it is possible to have. It would have been cheaper for me to pay the overnight fee in the hospital car park and take a taxi to and from the hotel all the way across the city. That this is a 'discount' for guests is so disingenuous. This car park ( so called 'independent' from the Hilton) only exists because of the Hilton and another hotel nearby. The queue to pay for the parking consisted only of people who had stayed in the hotel that night. We all had to put down our room number. My husband had asked about parking facilities when he booked and was told that there were parking facilities available. Not that they were £24! As you arrive, there is a sign on the entrance that says evening rate, £7.50 and when you're tired you don't think this one through. I know several car parks in London's West End have 'evening' rates but these apply until you collect your car in the morning. Apparently here it means up until midnight despite the fact that the streets in the near vicinity are free and no local would ever use this car park. I complained and my complaint was met with, 'Don't complain to me, I only work here.' I went back into the Hilton. The unctuous Mr McManus on Reception kept telling me how sorry he was that I felt that way. Strangely he didn't have any complaint forms behind the desk and had to leave me waiting there while he fetched on. He then proceeded to try and serve other people before we had finished and told them, 'Don't bother about her, she's just angry.' I filled out the form and received an email from Clare Sloane at the Hilton, thanking me for my complaint. And that was it. This has been a difficult few weeks, so much so that I almost let this slide and didn't write this review. But it is important for other travellers to know that this is cynical exploitation of mainly business people who are not familiar with the environs of Belfast. I told staff in the hospital how much I'd been charged, hard-working people who get paid very little. With wonderful dry Belfast self-possession, one of the male cleaners laughed and told me I'd been 'shafted.'
I've traveled often, and the concierges, John and Tony are the most helpful and accommodating I have ever encountered. They had great suggestions for meals and local transportation, arranged rental cars and tours, and even took our bags to our room when we had to leave them at the desk because our room was not ready. Superb service! I would highly recommend Hilton Belfast just to experience John and Tony!
"Excellent Customer Service"
Having stayed in Hilton previously the staff in this hotel exceeded the level of service normally provided by the Hilton brand. Nothing was too much trouble, they were quick and efficient on check-in and departure and very knowledgeable about the local area. Restaurant and bar staff were equally good and the 'welcome' into the breakfast area (as a single traveller) was a appropriate and informative - everything explained clearly. Would highly recommend this hotel.
"Great location, nice modern hotel."
Located within easy reach of central station, St georges Market, Victoria Sq - hopping entertainment and restaurants - which means good for sightseeing too. Room well appointed.....Open friendly bar/lounge - spacious lobby and great staff. What more can you want'
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM