We had a very good two night stay. Location was great by the river close to the weekend market and Victoria Shopping Centre. The only criticism the windows badly needed cleaning ( room 205) and the carpet hadnt been hoovered well.Comment of B. Ros , United Kingdom the 2015-08-21
"Short but Sweet"
A brief overnight stay. Warm welcome at reception from a very pleasant lady. Room on 12th floor was very nice. This had an excellent view over the city, as I discovered in the morning. Facilities looked excellent although I cannot say I experienced any due to the brevity of my stay. A very nice departure, from the same lady ( I think)
I attended my work Christmas dinner here, the food was to a good standard and the staff professional but friendly.last year was a disaster in a different hotel so I would definitely recommend this venue.
"Amazing stay - thanks to Donna"
Another amazing Belfast Hilton stay. Donna greatly assisted during the booking process and initial stages of the booking. A truly first class welcome by Donna in reception. She truly makes this hotel the reason why I return. A high standard of room, plus food in the restaurant. Excellent friendly service in the executive lounge and the breakfast was particularly welcoming during the next two mornings. We would definitely return.
"Bad Front Office Service"
I can't believe that the staff at the Front office/ Reception is so badly organized and they don't care about their customers at all. My managers stayed there for a conference in January and the room was pre-paid with a credit card in my name. After a while, I emailed the hotel asking about the receipts, they said they will send them, but nothing. I rang them several times, emailed them 5 times saying that I really need those receipts to forward them on to my Accounts, but no help from their side. I am so disappointed that such a great hotel with a perfect image can allow such a bad treatment of their customers. This is only showing that you are taking care of the customers until they pay the bill and after no one bothers since you already received your money. Shame on you!
"One to come back to!"
Checked in to Hilton Belfast last week. We met the lovely Tracey on check-in. She was so friendly and welcoming. As it was our first time in Belfast she was very helpful in suggesting things to do during our stay and booked tours for us. Hotel was fab with a great location. We took an upgrade to an Executive room which gave us access to the Executive Suite. It was lovely to relax there and Mary made us feel like we were in her own home, making sure we had everything we wanted.It was the same the following night when the 2 waiters gave us and interesting guides to their home countries of Mexico and Spain. Will defiantly be back to the Hilton.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM