Great location, friendly staff, and large rooms. The front desk staff is extremely courteous and helpful. That said, I will note that I tried to call down to the lobby at around 11 pm one night and could not get a hold of anyone. Other than that and the fact staff entered my room a couple of times per day (more than just once for housekeeping--I twice saw this happening when I was swinging by the hotel for a brief 30 minute break. I assume it is to check the rooms, but unsure), I don't really have any complaints. I would definitely stay at this hotel again.
"Yes. One of my favorite Hiltons!"
Stayed here many times. Great service. Great location. The executive lounge is fantastic. Always stay here. Wonderful people and a perfect hotel experience. I always stay here when in Berlin and always return!
This hotel is not only centrally located, but is very accommodating to its visitors. The concierge was helpful with information and the front desk staff was very accommodating with providing change and other information. We walked everywhere from this hotel, for example, Museum Island, the Reichstaf, Check Point Charlie and the Holocaust Memorial. The subway is across the street and we took it to the Ka De Wi, the largest department store in Berlin. The Breakfast Buffet is also outstanding. The restaurant in the hotel offers authentic German food.
Stayed here for a conference. Staff very helpful, friendly and welcoming. Services at the level expected of the Hilton chain. Location superb, right on the Gendarmenmarkt. Easy access on foot to Checkpoint Charlie, Unter den Linden and the Brandenburg Gate, museum island etc
"Missing a shirt."
We were staying at the hotel from Friday to Sunday. And was very satisfied and had a great time. But when we came home and my husband unpacked his suitcase ( two days later) he discovered that he unfortunately forgot his brand new Boss shirt in the closet in the room. So he called the hotel immediately, but there was no shirt now. That's not what we call a great hotel. So next time, we will take another hotel. Even if you forget some thing, it doesn't just disappear.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM