of TripAdvisor Travelers recommend this hotel
"Excellent location and service"
The location was close to Fenway park and Prudential Mall. Excellent staff and very clean rooms. It was easy to check in and they were helpful with any questions. I would recommend to my family and friends.
"Very nice hotel"
Despite the complimentary connection wasn´t good (sometimes it didn´t work at all), the overall experience in the hotel was awesome. Great location, professional staff and a clean room made our stay to be a very affortable experience.
Overall excellence, fantastic location, great staff. We had the king corner superior room which was very spacious and had a magnificent view of the river and the city. For the moment the only negative I could give is the noisy nearby construction which apparently runs 6 days a week.
"Great Location but hotel is average at best"
We are Hilton Diamond members and have been for many years. We have stayed at Hilton properties all over the world on business and pleasure. We stayed at the Back bay Hilton this weekend. It was a snowy weekend and being able to walk across the street and get to the PRU and Copley via the Sheraton (who we are also SPG members) was very nice. Upon check out my wife mentioned that the bed was dated and the most uncomfortable mattress she had ever slept on. The response we got was yes we are going to remodel the lower floors". That is great but it did nothing for the sleepless night. We also asked for a cot when we made reservations and again when we checked in. Not cot was there. When we went out for supper we asked again yst no cot and we had to call down one more time. Simply not a Hilton experience. Sorry for the bad news but the stay did not cut it.
Stayed there for the weekend January 6-8. Hotel is a great location to shopping sand restaurants. A very easy walk to Boylston and Newbury Streets as well as the T stop of the Prudential Center. Did not have much interaction with the staff other than at check-in. WI-FI was not working on the room on the 17th Floor at all. Signal wasn't strong enough for some reason to allow connection. Had a great view from the room of the river, Fenway and downtown areas. Would definitely stay there again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM