very nice hotel. staff very helpfull especially in the executive lounge. if visiting cardiff again would stay at hilton. upgrade great value for money and would use again. hotel close to city center. easy to get to.
"Fab hotel, excellent location"
Great hotel, excellent location, just opposite castle, 10 min walk to main shopping centre. A large costa is linked to the hotel which was great for a quick breakfast. We did pay for valet parking as other reviews indicated parking elsewhere would be similarly pricey. Gym ok, pool nice.
"Shockingly overpriced for what it is :("
Stayed here for two nights whilst visiting the city. The location looked great and we paid extra for a 'castle view' room. The room itself was distinctly average. The beds were small but the room was large. It was, however, quite dated with numerous examples of worn decor. The castle view was through a high window that the children couldn't see through! As other reviewers have mentioned, the atrium noise is a problem. There was a party of sorts going on which echoed around the whole building. There was also an issue with party goers make a noise in the adjoining family room. The price was appalling. I'd agreed to pay £200 a night for a family room so I can't really complain much about that however parking was an extra £50 and a beer and a coke cost £12! Breakfast was the highlight of the stay. Plentiful, quality food for just £14 (children ate free). A real shame that some Hilton's still charge such crazy prices. Would definitely be back to Cardiff but would definitely not stay here again.
"Expensive drinks! "
The reception ladies were very helpful and friendly. Our room was clean and smart. Lovely view. Bathroom spotless. Bath lovely and long. Beds comfy. Interconnecting rooms with our children was great. The bar drinks were extremely expensive though so suggest you go out to one of the many other local places. Quite a walk from both stations but very close to shops and restaurants.
Arrived on Friday night with nowhere to park outside which was full of taxis eventually after going around the block a couple of times managed to park and check in... The car was valet parked for pricey sum of £50 for 2 nights. The room was extremely poor quality, the shower didn't work properly, the plug didn't fit in the bath, dirty complementary shampoo etc.,the air conditioning didn't function and the fridge was empty.... Room service as with everything to do with this hotel was a complete "rip off" £5 delivery per dish ordered. This ruined a weekend in a beautiful city and the hotel is an absolute disgrace Hilton Huh......
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM