"couples shopping trip"
stayed at this hilton on a few occasions,always felt that i was a privilaged guest god hotel in the best location in cardiff the hotel is something special,except for the chargeable internet you pay a lot of money to stay here, so i feel to charge customers for internet is a bit on the scooge side of things
"Good location, dark rooms"
My superior, castle view room was very dark and not easy to turn enough lights on. Mind you, the room was otherwise fine. Was a bit miffed with the night porter who refused my colleague a nightcap because he was too tiddly. Fair enough but I would have preferred the message being delivered in more apologetic tones rather than an overfirm "No".
"Couldn't have asked for better service!"
I stayed here in December 2016 as I was getting married in Cardiff. The staff at the hotel were so accommodating I really couldn't have asked for more. I had a number of friends and family staying here and all would agree that the hotel really went the extra mile to ensure both our stay and wedding experience was phenomenal. The hotel is situated right in the heart of Cardiff and opposite the lovely Cardiff castle.
Fantastic service, polite helpful staff. Room spacious and of high standard. Would recommend this experience, well worth booking breakfast too. Next time will definitely bring our swimming costumes as pool steam room and sauna looked amazing
"Not bad apart from one thing"
We stayed here using HHonors points whilst in Cardiff for the weekend. The staff were great as was the room, however one thing lets it down badly. Every time we entered or left the hotel you had to run the gauntlet of the wall of smokers. I don't expect to have to push my way through this at a bar let alone a hotel charging premium rates. Sorry we won't be back.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM