Excelente eleccion, muy bien servicio y las instalaciones spropiadas para plan familiar con niños.Comment of Z. Juan Carlos , Colombia the 2017-01-26
Estancia agradable Zona de piscinas recomendableComment of Y. LILIANA , Colombia the 2016-10-07
"Best Cartagena hotel outside the historic center (with beach access)"
We have returned to this hotel for the second time and will, after a trip to other parts of Colombia, go back for the third time. We have, a few years ago, tried hotel Las Americas, but Hilton is nicer, although it is starting to show age. Bathrooms are also a tad small. Go for the King Sea View room. Great views, nice room, only the windows cannot be opened. Pool area is nice, but can be crowded during Easter (and not crowded at all right after). Solid service.
"Great hotel for families!"
We spent Easter week at this hotel in 2017. It really is an outstanding hotel for families (our kids are 6 and 10). The hotel itself is a little older, but they do a great job of keeping it clean and the staff is very friendly and helpful. The best things about the hotel are the 3 pools, water slide and the number of other families and kids. Our kids had a great time and met a bunch of other kids their age. The kids club/game room is also a equipped nice break from the sun which our kids really enjoyed. The beach is only so-so, but is more private and you aren't hassled nearly as much as you are by vendors at other beaches in the area. A few polite "no gracias" and they will leave you alone. The breakfasts were buffet style and were excellent. Otherwise, the food was good, although sometimes a bit inconsistent. We all found things we liked though. The gym is clean and reasonably large and my wife enjoyed the spa. The hotel is about a 10 minute cab ride from the old town. From what I understand from talking to a number of others who have been there before, this is really one of the best hotels in Cartagena for families and I would agree. We would stay there again as a family.
"We loved the Hilton!"
We had the best 7 night stay! We loved our room, loved the buffet breakfast (it's a must!), the pool can get a little crowded with children and families and you will get hassled on the private beach but apart from that our stay was amazing. We picked a restaurant in old town each night, Andreas at Concierge is lovely and made the reservations for us and taxi rides each way were 7,000-10,000 p.
"Love the updates"
It's a good hotel, almost great. The updates are awesome, the pool is nice, the staff is friendly and the rooms are good. It feels very safe and the prices are just slightly on the high-side. If I had to come up with enough gripes to drop my review to four stars, they would be; -The windows are always filthy in room. You'd have a pretty amazing view if they were ever washed -the executive lounge is very limited on food and beverage selections compared to other Hilton properties of the same caliber in Latin America Besides that, it's a quality hotel and I will stay there again.
My husband and I honeymooned at the Hilton Cartagena 32 years ago and were anxious to return to the hotel. After reading other comments, we were expecting to see an old building and were a bit concerned about the service and amenities. I am happy to report that the building has been kept up, nice swimming pools, location is still excellent, and the service was great and consistent. Our only recommendation to the hotel is to update the look of the front desk; the blue tiles are not attractive at all. Even though there was a miscommunication on the room reserved, the front desk person (we regret not remembering his name) was very accommodating and offered us some perks in exchange of our disappointment. We had made sure that the room would be located on an upper floor; instead, we were on the 4th floor which can be noisy especially at night. The room was spacious and very clean. The service at the Las Chivas restaurant was good as well as the new bar. We really liked the opportunity to have a photo session, the property has nice backgrounds and Isa, the photographer, did an excellent job. She made the session fun and pushed us to accomplish shots that we would not normally consider resulting in fantastic and memorable photos.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM