"Convenient to the United Terminal - Good Runway View"
There's nothing super spectacular nor terribly disappointing about the hotel. It's a fairly well worn Hilton, showing its age as many airport ground hotels often do. I had a 9th floor corner room with great 180 degree runway views which, if you have to stay at an airport, at least makes it interesting. Overpriced $48.00 room service hamburger and coke are unacceptable, even for expense report business travelers. The online room check-in and digital room key are great. Nice to just walk to your room and not have to check in or out.
"good rooms, terrible lobby"
Above ground entrance from the airport side is terrible. No automatic doors. No signs. Breakfast excellent, esp as HH Gold it is included in the room rate. Rooms good, but ask for one near the elevators. It is an adequate hotel, but very surprised it is the only option on terminal.
"Starting to show its age -- and less than quality service"
First off, the staff are friendly and helpful, but there are other problems. I've stayed at this hotel multiple times and on the first weekend of Dec, things were not up to standards. First, the room is comfortable, bed and arm chair. And the room is clean. But the decor is starting to show its age, wallpaper a bit ragged, shower head is aimed at the back wall and can't be adjusted, windows leak wind. Second, for my entire stay of 3 nights, there were large linen carts in the hall outside my room. I understand during the day, but overnight shouldn't those be put away' Third, and I get the need to renovate, but the restaurant was closed for renovation. So the hotel was using a ballroom as the restaurant. The chairs were not that comfortable, even seemed a bit low for the tables. It just wasn't a very pleasant place to eat. Maybe a bit more planning on this element of the renovation. And finally -- I was overcharged. There were two errors on my bill. The first involved a room rate change. My confirmation showed one night at one rate and two at a lower weekend rate. All three nights were billed at the higher rate. I called and this was corrected, but had to be transferred to multiple people and was on the line for about 20 minutes to get it resolved. Once the room rate was resolved the corrected bill showed a refreshment center charge had been added. I didn't even have a key to the refreshment center. For that I called the Hilton Honors helpline and they resolved the issues quickly (I think, still waiting for the credit to post).
"Great Location when travelling ORD"
The location is perfect for layovers at ORD. Staff delivers great customer service. Unfortunately no HHonors lounge. The rooms are average. Quality of beds and bedding are disappointing for a hotel in this category. Breakfast is excellent.
"Still Reliable But Beware Of Construction!"
You cannot beat the location or services of this Hilton. It is right across the street from O'Hare. Even better (especially in the winter), you can get there via the underground concourse. It seems like it is closest to Terminal One (United). Up an escalator from the lobby and you are in the lobby. Right out in the lobby are plenty of computers for quick connections to the internet. The check-in desk, like the hotel, itself is quite long. Service was prompt. The only problem is that the main restaurant and sports bar are closed for renovation. They have a makeshift eating area with a limited menu for dinner and breakfast. I had a lamb burger for dinner and it was great. There is a very good buffet for breakfast. They still have a steak restaurant open and a coffee outlet in the lobby. The rooms are perfect for the business traveler. I had a very comfortable king. There is a huge desk with lots of plugs. The room also had an easy chair, closet, courtesy bar, safe, ironing board, hair dryer and a good flat screen. The bath is just a little small but well equipped. WiFi was iffy. Overall, this is a great hotel for business. Plenty of meeting rooms are available as is a large gym in the concourse.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM