Service makes or breaks a stay, especially at a higher priced property. The folks at this Hilton were second to none in Chicago. From the booking through Lexie at the front desk, to Virgilio at valet to Jeffrey & Dania at check in to the front desk supervisor, Jasmina, my mom and I were treated like family. We were only here a handful of hours, but the stay was worth every minute because of the friendly and caring staff we encountered tonight. This place may get a bad rap from other visitors, but I saw none of it during our stay. Thank you for making a difficult travel experience a little bit more tolerable! My hope is that you all get the due recognition you all certainly deserve. Customer service is an unforgiving job, but you all can teach a thing or two about great service to others. Kudos.
"Convenient location right at the airport"
A very conveniently located hotel right at Chicago O'Hare airport. Good room with everything you can expect from Hilton, great bed. Walking distance from the train that transports everyone between terminals. Good breakfast buffe and service at Andiamo restaurant. Shuttle bus that takes you to surrounding locations at a low cost.
"Great place for layover in Chicago ihare"
Great to just walk to hotel. Needed layover from overseas flight to flight next morning. Very convenient and good value. Fast check in, sade clean quiet room. With the horrible traffic in Chicago it's good to avoid traveling the roads!
"Pricey and needs renovation"
we stayed one night, turned up at the desk at midnight and was quoted top rate, ouch. Room was ordinary and needed renovation. Staff were helpful with free water and shaving kit. Room had free tea and coffee. Cleanliness was OK. Shower was better in our condo. Location is great you can walk there from the airport. Big hotel. Would not provide free breakfast but did give very late checkout.
"Expensive surprise but service is excellent "
We missed our connecting flight so had to stay overnight in Chicago. Nearest hotel seemed to Hilton Airport. How can an -80's style room cost $350 for a night. But ok, things cost. The lady at check-in informed us that breakfast started at 6:am. We thought "great" let's start the day in a good way. After breakfast, when we were on our way out a guy came running and said we must pay. We had to pay $65 for two - not so great feeling anymore. We would have liked to have that information already at check-in. Slept well, restaurant and bar is very good - but we cannot help feeling a bit dissatisfied.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM