"disappointing stay, won't return"
Stayed in the room for approximately 9 hours before flying out of O'Hare. First, floor we on was like a furnace when the elevator opened. The room thermostat was set to 89 degrees and was so uncomfortably hot we opened the window despite the 15 degree temps outside to keep from self-combusting. The room reeked of cigarette smoke and the carpet looked and felt dirty - gross. There were 2 full size beds (small),a large dresser, a desk, an office chair and a reclining side chair. There was so much furniture crammed into the small room that you could barely get around and I sliced my foot open on the side chair getting out of bed in the night. There was a distinct lack of outlets to charge phones and other equipment. The room faced the airport parking deck which was brightly lit ALL NIGHT and car alarms could be heard all night long from several cars. Super loud and impossible to block the lighting. The only person we interacted with was the front desk check in/out desk, which was nothing special as far as service goes. Despite this, They had no problem $324 for the room for 1 night. No one bothered to ask how our stay or our room was. Next time, we will Park and Ride from another hotel which is a much better deal for sure.
"Disappointed with the rate they ATTEMPTED to charge us."
Flew into the O'Hare, missing our connecting flight forcing 12 of us to spent the night, en-route to Orlando, Fla. Originally, they quoted us $402 per person for a room! WTF' Only after turning my wife loose (you don't want to know!) did they say they'd work with us, dropping the price down substanually. Spent four hours attempting to sleep, before running to our connection.
"Comfortable stay but heard noises"
Had room on 10th floor. Could hear talking in adjacent room and other noises from elsewhere. Check-in was excellent. Had a warm Diamond member greeting. Got a coupon for a complimentary buffet breakfast. Hotel doesn't have an Executive Lounge. Had to report that both plugs in lamp on desk were not working and clock was set an hour fast. Clock not changeable by me. HVAC system worked well and let me cool room down or chose to warm it up. Speedy elevator service. Checkout was quick and bill correct.
"Ok just for 1 -2 nights"
The hotel is in my eys not anymore Hilton standart, because it looks like very old, the spa is not really some spa, when you must walk to go there where all passangers are also walking, rooms can be clean better, the restaurant is good for this, personal always kind and nice, but it have to cahnge there some parts.
"Walls and doors are paper thin!"
You won't hear the airplanes overhead but you will hear every single elevator ding and persons walking and talking in the hallway! No rest for this weary traveler and no white noise fan option in the room either. Fix the huge gaps under the doors and sound proofing. Guess they think because of the location it doesn't matter. It does. There are plenty of other nearby hotels.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM