of TripAdvisor Travelers recommend this hotel
"HiltonCologne business trip"
Per usual, met expectations for a pleasant stay (business travel). They uphold quality service levels although they do have noticeable staff turnover. The rooms were all updated now. I received a free upgrade (diamond status, so it's available), but this week prioritized given frequencies of stays; nice to see one of the experienced staff recognize you each time.
"Good location, bad service"
You will find this Hotel next to the Cathedral of Cologne, that would be the only good point. But when we talk about the service and the room you should better choose another Hotel. They blocked us 50€ in our credit card, this hotel doesn´t offer you free wi-fi in your room, so you have to pay not less than 14€ if you want to have it in your room. Staff doesn´t work efficiently resolving your problems.
Very nice hotel! There is a Starbucks inside the hotel and a restaurant as well. The motel has a great location, 2 blocks from the beautiful Kolner Dom or Cologne Cathedral! We were in town to check out the Christmas markets and the hotel was within a few blocks of three of them as well as other shops and restaurants.
"Bad Service "
The hotel is located near of Cologne Cathedral . The staff in the reception block your credit card with 50€ deposit during 48hours.... not nice . Rooms with a bad standard for that category. Staff very arrogant and no helpfull . Very expensive for the quality offered . Very expensive internet access ( 24€ ) . Never again !!!
"Best in Cologne"
This hotel was by far the best I have stayed at in Europe in quite some time. Very close to everything you would want to do in this town. The restaurant is very good and the wait staff I found were quite attentive. Breakfast in the morning was a large selection and was very well done. Had an upgraded room upon checkin without asking. Rooms were clean and no noise. I will stay here again when visiting Cologne that's for sure. Highly recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM