of TripAdvisor Travelers recommend this hotel
"Parking is extremely far from Rooms- No Pool"
Once the air/heating system was fixed, my room was much more comfortable. The room was nice. The bed was horrible. I expected a softer bed. The walls were very thin. Walking from your car to your room was quite a ways away. I didn't care for this at all. I would not stay here again, but overall this is a nice hotel.
"Not up to the usual Hilton standard"
Maybe it's just me but hotels in the US just don't seem to get it. This Hilton product is a large conference hotel and lacked any real attention to the individual. The lobby, check-in areas all very drab and outdated. Front of House staff looked bored, really bored! Rooms was adequate but for the money, no mini bar, no bottles of water, no cups in the bathroom, no room service menu, running water was brown for about 30 seconds, and I mean really brown. Restaurant was below what I would expect. Wouldn't stay here if I visited Dallas again.
"Great Hotel; Lackluster Customer Service"
I am familiar with the Hilton brand, I USED to be a Hilton only girl, and my recent stay at this hotel reminded me why I ventured out to other brands. The customer service was just NOT what one would expect from Hilton! The guest services agents looked like they would rather be somewhere else at all times!
"Will Never stay here again"
I am in hotel management and I usually can get over certain things but this hotel is just not worth my time or money. This is my 3rd or 4th stay at this property as it is centrally located to things. The staff lacks knowledge of the property they work at, valet is a complete joke, hskp is horrible, the rooms conditions can be compared to extend stay hotels.
It's a nice place to look at, but that's it. There were many problems but the main one was that a land scaping crew was using a leaf blower at 5:30 am. It lasted for about 45 minutes. For the price, it's not worth it.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM