of TripAdvisor Travelers recommend this hotel
"Great Hotel to stay at and its beachfront"
We had 3 rooms in total and loved the Hotel. It was easy access to the beach and pool in the 5th Floor. The main pool was closed for maintenance but we loved the pool which was actually better for us as it was in our same building.
"Hilton Honors Means Nothing Here"
The initial impression of this hotel was good as the lobby is beautiful & clean but throughout our stay, things got a bit worse. I understand the Hilton experienced some damage from Hurricane Matthew but they should have put more effort into cleanup before accepting reservations. We couldn't even see out of our windows in our hotel room they were so dirty. I had booked a king pool view room & paid extra for that & we were given a king room but no pool view. We were actually put in a room by the attractions close to the boardwalk which meant listening to people scream Saturday night until they closed. Why would the Hilton allow that for a Hilton Honors member' The room was okay, nothing special & certainly not a Hilton feel. The shower was a bit miserable as there was mold around edges & the shower head is WAY too low. Anyone over 5'9" is going to struggle or have to squat to wash their hair. We had requested late check-out & as a Hilton Honors member, hotels usually accommodate 2pm but not in this case. The hotel gave us until 12pm, one extra hour. Completely pointless. My last compliant about this hotel is the Starbucks on site. We purchased coffee, a diet soda & a snack one afternoon...the soda was expired & the snack was stale. For the price, everything should be fresh! My advice: stay at the Hyatt down the road a bit. It's AMAZING! Super clean, super comfortable, free breakfast & nice pool.
We loved our 3 day stay here at Daytona Beach. The hotel is amazing with really friendly and professional staff. The room is tiny with no fridge but didn't spend a huge amount of time in there anyway. Our room was high up with absolute beachfront views. We were able to open the double sliding doors to enjoy the sea breeze and subsequent winds due to a severe storm/hurricane warning. Close to restaurants, shops and tourist activities. Walked along the boardwalk and enjoyed an unforgettable tour at the Daytona speedway.
"Know before you go'"
Purchased room for evening for about $100 canadian (all it is worth!) had an oceanfront tower room which was nice, all rooms are ocean view even though when you book they charge more for an ocean view' Typical, another way to be cheap and get more money out of unsuspecting customers. Rooms are nice, but are getting pretty banged up and damaged. View and pool and hot tub are also nice. Hotel was all satisfactory nothing extraordinary, unfortunately on check out on your bill you get an extra $15 charge for both parking and a resort fee' This property is not a resort it is a run of the mill hotel in an area without any nice hotels yet. The manager is very rude, and when asked what the resort fee was, her response is for use of wifi and resort' My question back to her was what is that not standard through out world now' Be aware of all the cheap tricks that cheap companies do to try to get your money, this property is a $80 to $95 property per night at best, when they add their $30 on top, WAY OVERPRICED! BE AWARE'
We arrived at the Hilton Daytona Beach on Wednesday 10/19 which was the first day they accepted new reservations after Hurricane Matthew. We checked out at 5:30am on 10/22. A resort fee of $15 per day was included in our room rate. This includes a body board rental, bike rental, spa discount, $5 off restaurants on the property etc. My son likes to body board so we asked where the rental area was. We were told normally you could rent the body boards at the gift shop on the ground floor but this was destroyed during the hurricane. The front desk mentioned the gift shop was temporally relocated to the lobby level and we could check with them. When we arrived at the temporary gift shop, we were told they could not rent body boards due to the hurricane but the did have some for purchase. We ended up buying a body board for $18.11. We also asked about renting a bike and were told they were still looking for the key and we should check back tomorrow. We went back the next morning and they still were unable to rent out bikes. The spa was also closed due to hurricane damage. I spoke to an associate at the front desk on our last night and asked about waving the resort fee due to the lack of availability for the services covered under the fee. She called her manager who told her they could not refund the fee. I explained I understood it wasn't Hilton's fault the services weren't available but it's only fare to waive the fee since the services were unavailable. I asked about applying the credit against the valet parking and they credited one day at $22. However for a three night stay we were charged 4 days of valet parking. The property was doing a great job getting back up and running after the hurricane but I expected a better customer service from Hilton. To charge a resort fee when the services covered under the resort fee were not available is just a bad business practice and reflects badly on the management of the property.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM