"Phenomenal customer service makes this airport hotel memorable!"
We planned a one night stay at the Hilton hotel near Dublin airport. Airport hotels generally are easily forgotten, a clean bed and maybe a quick meal before you move on to where you really want to be. This Hilton far exceeded our expectations for one very important reason, their customer service was way above and beyond. We arrived after a transatlantic flight with an extra 2 hour delay on the tarmac due to extreme winds. The Hilton shuttle arrived as scheduled to take us from the airport to the hotel, We discussed with the driver the option Hilton had offered that the shuttle will take quests to the near by town of Malahide at 7:00pm and pick them back up at 10:00pm, giving folks a chance to see a little bit of Ireland in their brief stay. He was the first of the staff to be as helpful as possible and made sure we were signed up for our very early morning shuttle the next morning. Next our receptionist could not have been nicer on the front desk, it was too early to check in, but he worked to find us a room as soon as possible. Lastly, when we went down to get the shuttle to Malahide another front desk staffer (I apologize for forgetting their names) informed us that the shuttle was tied up (undoubtedly with delayed flights due to the extreme winds), but that they had arranged for a taxi to take us to Malahide and bring us back at their expense. This kind of bend over backwards customer service is hard to find. They knew the odds of us staying there again were pretty close to nil, but they went out of their way regardless. Thank you Dublin Hilton staff for your kindness and impeccable work!
"Nice, Quality Airport Hotel"
Nothing to complain about here. Service was nice and room was spacious. Stayed in a regular room one night, and a suite in another. The suite is worth the upgrade. The bathroom in the suite is HUGE. If for no other reason, that makes it worth it. Close enough to DUB. Convenient shuttle, as well.
We decided to end our trip in Kenmare a day early in order to visit some sights in Dublin. We booked a room at the HIlton last minute. What a surprise. This hotel is lovely. Our room was spotless and the refrigerator and coffee service was great. The rooms are large and well furnished. The breakfast was fantastic as was the evening room service. The shuttle to the airport was so convenient. We would stay again!!
Modern, clean hotel. Shuttle service to airport. Surprised by nominal fee of 2euro for shuttle service, but not an issue overall. Friendly front desk staff. Large bedroom with clean and modern furnishings. Quiet. Would definitely return again.
The hotel is fine but does not meet the usual Hilton standard, it is more like an Hampton inn. It says airport hotel but frankly it is not that close to the airport. There is however a free shuttle to go to the airport. Ok otherwise
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM