of TripAdvisor Travelers recommend this hotel
"Good hotel for business travelers, not so much tourists"
Very good Hilton, nice facilities, and an excellent view from most rooms. The panoramic view really is terrific from the executive lounge. However, it is quite a bit outside the city so you are reliant on a shuttle bus (free for guests) or taxi (about 15 euro) to get to Florence. The shuttle bus leaves every 90 minutes or so. If you know this in advance and can work around the shuttle schedule, great. Otherwise, it is not very convenient. Not many options for dining nearby outside of the hotel.
"Visit at Hilton in April 2017"
The shuttle bus service is poor because no schedules are met. The breakfast is expensive and bad. The service in general is poor. The recepcionist are rude. The bathroom is dirty. The gym is small and the piscine is bad. Martin Novachig - Hilton Honors Diamond.
"Too far away from Florence"
Having booked a Hilton Hotel my expectations were not met. For 2 Days the air con did not work, and the lights flickered in the bathroom. The food in the dining room was of poor standard, and each morning the hot breakfast was cold. There was a shuttle into the city but involved lots of walking thru the Railway station. Certainly not what I paid for or expected .
"Very nice staff but too far away "
I attended a conference in this hotel from Thursday to Sunday. Typically for Florence, they have great service, friendly and supportive staff. We had two lunches and one dinner and food was much better then expected. Two big reasons for not giving 5 stars: too far away from Downtown and the worst elevator management ever imagined.
"Staying on points - Easter "
I'm a diamond member and this is a so-so hotel. Exact same food (and usually cold) in the executive lounge each day. They have a handy bus that will take you to the train station which is blocks from city center. They pick up in the same location as tour busses - so you have to really pay attention or you'll miss it when there are a lot of busses. We missed it once and our choice was wait 1.5 hours for next bus or taxi. The housekeeping staff was generous with the body wash, shampoo and such. They left extras each day! We did have a leak in our sink on Easter Sunday, which we had to wait to have fixed on Monday - and we had to ask a second time for them to fix. It is nice to be able to get away from the crowds in the city - but a bit of a challenge if you want to go in for morning, have a rest in the afternoon and go back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM