"Great experience with Hilton Frankfurt City Center"
Perfect location, great staff and superb comfort. I would definitely recommend this hotel for a stay in Frankfurt - for business travel as well as for vacation. Perfect location, great staff and superb comfort.
I have booked 2 twin rooms for my stay, when I arrived at the hotel, in the check in, they said there was no twin bedroom available, so i went there to check the room. The room was very small a bed smaller than a queen size, it did not fit 2 persons and the luggage. I asked the reception for a bigger room,with twin beds, which I booked, and they said there was nothing available after long 40 minutes of discussion I decided to leave the hotel and go to the Sofitel, 100 times better.
"Late room availablility"
A room was not available at 3:30PM. No free water as promised. From my desk never answered the phone when I needed assistance. Breakfast Buffet is nice. Redecorated lounge is much nicer than before. Shortened hours of lounge is a shame. Diamond status was not acknowledged. No free water upon arrival.
"A very friendly hotel"
The staff at the hotel is one of the friendliest I've experienced. They appeared genuine about caring for the customer. Very clean and very prompt service (although a couple of errors were made on my in-room dining). On the other hand, they replaced my desk chair in less than 15 minutes.
Recently spent a week here in a room with king bed overlooking the park. Hotel is in a great location, close to all main Frankfurt attractions, shopping, and restaurants within walking distance and the Ubahn just at the corner. The Sbahn is about 2 blocks away. Hotel is a short 15-20 minute ride from airport (about 50 euro). Staff is very helpful and friendly. Glass elevators run through the atrium. Room was nicely updated and very clean. Bathroom has soaker tube and separate shower, also very clean. Bed was comfortable and pillows were soft. The closet safe didn't work very well, so did not use it. You dont seem to have much control of the ac in the room, but you can open a window. Hotel does not have a restaurant, but you can go down to the bar area and order food there and eat in the sitting area. There is a large separate breakfast area that is only open in the morning. Hotel will exchange money (not at a great rate) and there is an ATM in lobby. Plenty of taxis available.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM