"Great hotel, good location, lovely staff"
This Hilton has a great location. The staff on my stay could not have been more helpful. They were exceptionally polite from reception through all of the bar and restaurant staff to the housekeeping team. The rooms are comfortable, huge bathrooms and very clean. The only one slight gripe is the lack of water pressure to the walk in shower. The breakfast is great and the staff extremely friendly. A great hotel in Frankfurt.
"Great convenient hotel for short stay"
I stayed one night at the Hilton Frankfurt City Centre in September 2016 prior to a flight out. The location is very convenient - only a couple of blocks from the pedestrian shopping street Zeil - and less than 10 min walk from the old town and waterfront, 5 minute by taxi from the main train station and easy walking distance to S-Bahn and U-Bahn stations. The rooms have a modern decor which is very clean and functional with good large bathrooms and condition of the room appears well maintained. Front desk reception was very professional and efficient - actually explained my hhonors privileges which Hilton hotels are supposed to do but, in my experience in Europe, rarely remember to do. Only negative was that the wifi went out throughout the hotel for many hours from afternoon to evening apparently due to some kind of change or upgrade they were making to their systems. For a short stay before a flight or train from the transport hub that is Frankfurt, I think the Hilton is a great choice.
"Convenient location great service"
I'm a Hilton Diamond member and this hotel impressed me. The building is not new but in excellent condition. The hotel is located 1 block away from the main predestination mall of Frankfurt. The is a taxi rank right outside the front door and a short 5 minute walk to the underground.( Direct train to the airport) The back of the hotel faces a peaceful park. Park view rooms have charming views. Corner Rooms are extra large with windows on two sides. Standard rooms are good sized, very clean and well equipped. The TVs are unlocked and allow HDMI connection as well as screen mirroring. You can read your email or watch Netflix etc from your Android phone directly to the in-room TV without any wires or equipment. Finally a hotel that understands a business traveller. I wish they would let other Hilton's know. The executive lounge is small, and feels cramped, but is well stocked. Hotel staff on my visits have collectively being very helpful and polite. Service is clearly a priority and it shows. Overall this hotel has a good feeling to it - welcoming and warm. Great place to stay in central Frankfurt.
The location of the hotel is great and so is the fitness facility next door. I stayed during a very busy week and paid a big premium but regardless one would expect minimal standard and service. The room was never cleaned properly. It seemed as if only the bed was done. Many amenities were never replenished and the bathroom was never cleaned! Note to house keeping- a vacuum once in a while wouldnt hurt anybody and when one pays 500 euro you shouldn't really be cheap with simple amenities such as the laundry bag.... The Internet in the hotel is a speed that was satisfactory in 2000 but almost impossible to do FaceTime calls or even get proper access throughout the hotel. They are aware of this issue (clearly doing nothing about it) as I've heard many others complain. Talking to somebody in reception is a touch and go. One can wait 10 minutes and that is just unacceptable. But the best is the "sorry". One of the employees told me that they are instructed to say sorry about everything so I was obviously not surprised when the only word I heard from reception upon checking out is sorry! (Why ask how was my stay, stand a listen, only to say sorry...). That is not adequate service in my mind. Stay elsewhere. Probably better service elsewhere.
"Stay at Hilton Frankfurt City Center"
Great stay, very friendly staff, booked the EXEC PANORAMA room with a pleasant view on the Frankfurt Skyline. The Executive Lounge is a converted access area outside the elevator on the 11th floor. A little bit small.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM