"Good hotel with the exception of staff "
The hotel is a great hotel with clean rooms, good sized bathroom and good breakfast. The location is ok and the main positive is that it is located right next to a metro so you have great connections to duomo and to other areas of Milan. However all this is let down by the staff at the reception. When we arrived after a long day slightly earlier then check in. They completely refused to check us in and said the room wasn't ready even though she had not checked. She was called Ruth and to be fair I think she was new but she confided my booking as a twin room for one person. Why would I book a twin room for one person then she corrected it. She then started to speak in Italian to Francesca who did not smile or make us feel welcome. She actually looked angry majority of the time which made me feel very uncomfortable. I've stayed in a variety of Hilton hotels across the world and I feel really let down because regardless to the hotel being clean and nice the staff really let it down. They need to sort their customer service out it's appalling. If I was you look at booking a different hotel who would appreciate your stay since it's paint their wages!
"Terrible Customer Service "
The staff at the service desk are really unpleasant to deal with, they really couldn't care less about your stay and it's obvious they don't enjoy their jobs. Good luck if you get Francesca or Ruth! The hotel is within 2 min walk of the metro and is clean, breakfast is good too.
"My favourite "
Definitely my favourite hotel in town.. been there for the first time today and I loved it. Breakfast was the best experience ever even though they were so busy Valentina was able to made it special.. She were so accurate on details and Her smile made my day a way better. Definitely coming back soon J
I went there with my wife and we spent a very nice weekend. Nice breakfast and nice staff. Good position near the underground, red line direct to the center Piazza Duomo. Room clean and confotable. Near the hotel Sciura Maria where you can eat Italian food.
"One of my favourite hotels in Italy"
Clean, beautiful hotel. Definitely one of my favourite hotels in Italy. Huge, comfortable bed and fast in-room wifi. I love the Peter Roth Thomas bathroom amenities! The continental breakfast buffet was delicious as well!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM