of TripAdvisor Travelers recommend this hotel
"Not same with Hiltons stayed"
While lobby was spacious, high ceilings, welcoming but the room (i had 217) had seen better days! Furniture n fittings very dated though functionable, musky smelling, stained and grainy carpets. Bed was hard. Didnt rest well.
"Brilliant staff "
Excellent staff make this hotel. The quality of the staff and there friendly service and the extra they do makes you look past and accept and aging decor that is perhaps a little unusual for Hilton. Regardless I will certainly stay here again on my next trip to Hanoi. Location is excellent.
"Great Service Beds not so good ...."
The customer service at the front desk is wonderful, friendly and very helpful.Rooms are clean however some of the beds are just old. I stayed here twice recently and 1st stay the bed was terrible. The 2nd stay the bed was better but not great. oh and the heating and cooling system doesn't work really....But an ok valve
"Meh... ok, but beds uncomfortable and ac does not work well"
We stayed here as part of a 17 day visit to multiple cities in Cambodia and Vietnam. it is a nice enough hotel, but a bit dated. The executive lounge is quite good, good gym, nice pool, friendly staff, but none of slept well. The beds were very uncomfortable.... they were like sleeping on a board, and the ac did not work well therefore the room was too warm. I also aI was shocked and disgusted by something in the fitness room. Most fitness facilities have sanitary wipes for people to wipe down the equipment they use. They had the typical cydrical container for it, but it was empty and clearly was not used because it was filled with cups. when I asked the attendant he had not idea what I was talking about and did not seem to understand the idea that I wanted the wipe down the exercise bike that I just sweat all over. I could see him using a dry towel after I left, but that is not quite the same thing. UGGHH.. All in all, a bit disappointed given the level the hotel should be operating at. I am not sure if I would stay here again vs. find another hotel.
The quality is up to the level that you would expect from a Hilton Hotel. Great location, just steps away from the busy life of the hearth of the city (old quarter). The staff is extremely helpful and accommodating. The bakery is fantastic! A classy place to stay in Hanoi and would recommend it to business or pleasure travel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM