If you are looking for an exceptional hotel - select this one! I received a friendly greeting upon arrival, my room was quiet and spotless, my room service food was hot, the service team was attentive and made sure that my stay was worry free. Also - conveniently located in the Galleria ... shopping was great too!
"Excellent service, great location, lovely room"
The staff at this location is outstanding--everyone we encountered made us feel welcome, from the front desk to the bellmen to the housekeeping staff to the exec lounge staff to the bartender! And the location is excellent, convenient to the Galleria and Upper Kirby.
I stayed there for 2 nights attending my cousin's wedding. It was good in general. The location is close to the commercial area of Houston. It's basically a business hotel (not huge with many floor comparing to other Hilton hotels). Food is average. Not sure if it has other facilities. So it is not a type of resort hotels. It's a business hotel as I said.
"Excellent getaway experience"
Friendly people, good service, clean rooms, comfortable rooms. The location of the hotel was extremely useful. The shuttle service was great the driver knew his way around down town. Great experience.
Hotel staff was very friendly and accommodating. Down side to my stay was that the restaurant was closed so you had to get food from the bar which had a limited menu, but the food was great. Rooms were nice with a great view from the balcony. Only issue I had encountered was that the shower fixture was loose so I had to tighten it so it would not come off which in turn did not hold the handle in place. Overall experience was good but kind of hard to justify the price paid for the rooms. I was there for a conference and the rate was roughly 230/night but being a HHONORS member I paid 193/night which I felt was a bit too much for what is offered.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM