I and my boss went to KL for a business trip and stayed at Hilton Kuala Lumpur. The location is great and above all is the service. The room is very clean with comfortable bed. My boss got a gold loyalty card so I had a chance to visit executive lounge on 33rd floor. The view is great and all the staff are very friendly.
"Disappointed with the executive lounge, still a great hotel with great room"
My stay was from 13th to 17th January 2017. Prior to this, I had stayed in Hilton KL executive room for around 5 times for the past 5 years. And every single time I am there, I was being pampered much by the executive lounge, but not this time! I and my wife are greatly disappointed with the food offering at the lounge from 6-8pm. In the past, the food at the lounge is very delicate, looks awesome and taste delicious! The food offer changes everyday and we will not be bored for having some small bites there before our dinner everyday. However, this time, the exact same food (hot dish) was served on the 13th and 16th of January. The same vegetarian fried rice, dim sum, chili beef and 1 more which I forgotten. The food now seems to cater for the mass by offering huge large offering, unlike the past. This is exactly what your neighbor hotel is offering in KL sentral and which is why I chose Hilton over them. Also some petty matters to complain. In the past, your staff in the executive lounge will remember me, and even remember my choice of drinks. But not this time. Overall, my review is just for the executive lounge. My stay are still great, your room and your staff are still good. Maybe I was being pampered too much in the past by Hilton KL, maybe I expect the same service as the past, just maybe.....
"Good Location and Lovely place"
Hilton is located right at KL Sentral Station. The hotel lives upto the expectation one has from the Hilton Brand. High speed internet is free for three devices. The breakfast spread is the best I have seen in a long time. The SPA is awesome. The bathroom doors however have no lock. So if on business and sharing the room with someone you could feel a bit insecure.
"Luxury and comfort"
Everything was as you'd hope for in a 5 star hotel plus doing credit to the Hilton brand. Best buffet breakfast we've ever experienced. Most courteous and helpful staff at every turn. The room facilities including bath were much appreciated. Enjoyed it all.
The hotel has a perfect location, service during check in was good as well. free wifi for members. gym and pool area was great. only concern is lobby is a bit difficult to access when you have and don't have cars. as it is located at 3rd floor and with car you have to go thru their parking area. while without car. you have a pass by series of maze like elevators.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM