"Doubletree KL is better"
Stayed in Doubletree KL Dec last year and Hilton KL yesterday and Doubletree KL is better because of the service. The only benefit Hilton KL has to the Doubletree KL is the proximity to KL Sentral station. However a direct LRT train with 5 stops is what seperates Doubletree KL with KL sentral - therefore not too big a difference. Room wise, I felt there were not much difference in the rooms with exception of a bathtub present in the Hilton KL which Doubletree KL lacked. Details of disappointment with Hilton KL are listed below: 1. Clear explanation of what time breakfast was and where was it, timings for executive lounge use and where the gym/sauna/pool are located and times. Hilton KL did not provide this which resulted in me missing the pre-dinner drinks and snacks which is the reason guest pick the Hilton executive experience. 2. Prompt early check in went smoothly. In Hilton KL though I was told the room was ready apparently there was a last min issue to the room 3. Ordered Cleopatra milk bath with honey and coconut milk for the room bathtub but unfortunately it wasn't creamy - it was just clear scented water with foam not in line with the description. Staff preparing the bath commented there were no bathrobes in the room but didn't bother to get any. I had to call for robes - Doubletree had everything ready in the room. They waived the charge for this in the end but for £7, I would have rather had the creamy bath as described in the selling booklet! Best to remove if it isn't as described to avoid guest disappointment. 4. Was told by the manager I would get a tag for my bags when it was kept aside whilst I had breakfast but I waited and got no tag. 5. Ordered iced milo (local chocolate drink) but never arrived at the table. Staff should have noted whilst I ate that I had no drinks but they were more interested in talking to themselves or engaging with Caucasian guest so I never got a drink until I asked again after having my food. Ironically there was a manager present at the breakfast area but it did not add value in my opinion. Even as I exited the breakfast area, I got no thank you cause staff were busy gossiping (yes I understand malay). Roti bom in Doubletree KL was nice (indian chef) but the one I had in hilton KL had hardly any sugar or planta (margerine) so I barely touched it. 6. The straw the broke the camel back was when I asked concierge to help post with basic standard postage fees a small envelope which had a single paper voucher to an address in selangor (so local postage fee applies). He told me it would cost RM2. I was so mad. Local post fees are only a few cents and the express next day is RM5 so who is he kidding. I got quite upset and told him he must be mad cause I'm local and I know the charge is he quoting is extortionate. In Hiltons in UK and Denmark, local postage fees are waived if it's a few pence/cents. Granted it's only 50 pence when converted but it's the principle that counts!
"Terrific value for a luxury hotel, and well situated for exploring the city"
The facilities at this hotel were excellent: comfortable and stylish rooms, a massive and well appointed gym, very large pool deck, and a main restaurant with a wide selection of western and local food. We were fortunate to have access to the Executive Lounge, where Azman and his team provided truly world class service: amongst the best that I have experienced anywhere. They were extremely helpful to my wife and addressed all of her inumerable questions about the city, and did a wonderful job pampering her with mochas in the morning. The location of the hotel is excellent for those who wish to explore as it is adjacent to Sentral Station, where all metro, monorail, and trains pass through. It also has an Airport Express, similar to Hong Kong where you can check-in with you luggage - very cheap and convenient. This is now my hotel of choice in KL.
This may be damning the hotel with faint praise - There is nothing at all wrong with it. However, there are so many great hotels in KL that this one is hard to recommend. The overall ambience feels a bit old and stuffy somehow, the service is 'fine' and the breakfast is too. Zeta bar is good if you are there on the right night. I've stayed many times next door at the LeMeridien and would recommend it instead - its more modern, cheaper and shares all important facilities (restaurants, bars, pool, gym, etc...) and the same convenient location opposite KL Sentral Station.
"Room good, food could be better "
I like the size of the room but the design is abit dated, clean towers and good shower. As for the food, unfortunately Hilton food standard is not the same as it used to be. Use to own hilton hotel membership to enjoy discount on food and stay, got discouraged overtime due to drop of quality. A good place to be in if you need a quick airport transfer stopover since its next to sentral. However le meridien newly refurbished the rooms to fun boutique concept.
"Very Nice hotel"
This was a beautiful hotel. The staff was very friendly and seemed very invested in my satisfaction with my stay. I arrived very late in the evening (1:00 AM) and they had my key ready and got me checked in quickly and efficiently. My room was very nice--lots of glass, mirrors and wood. I like that there was not carpet on the floor which makes the room feel much cleaner. The bathroom fixtures were great--deep, luxurious bathtub! The wireless in the hotel was great. I had great connectivity everywhere in the hotel. The pool is stunning! Max who is a server at the pool bar was really great. He was personable and fun and helped make our evening enjoyable! The restaurant was the only thing that was a bit lacking. The staff in the restaurant should have been more attentive. My second morning I couldn't get a coffee refill. However, the juice, was wonderful! I recommend this hotel to KL travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM