"Amazing stay "
Amazing stay once again , the staff are exceptional especially Helen on the front desk . She was friendly and very professional and went out of her way to make our stay perfect. Christina was also very friendly and helpful, so thank you ladies. The view we had from our room was fantastic , Executive lounge lovely atmosphere and views. We enjoyed our stay so much we booked to return again next year prior to leaving.
"Living social Afternoon Tea Visit"
We had a voucher for a sparkling afternoon tea (LIving Social £25 for two) The booking process was not easy. The website options not quite a match for my ticket, I opted for the pink champagne option because I figured it was the closest. I realised I hadn't noted a dietary requirement so rang up. I was passed through 4 departments ending up speaking to room service... so I emailed. On the day it all went swimmingly. Our waitress accommodated my swap to hot chocolate, we were served swiftly, the scones were warm, two portions of cream would have been better than the one served but there was just enough. The cakes were not in twos which is unusual, but again the selection was enough. I found one little golden choux bun tasted stale. Overall, it was just ok. Competition for afternoon tea is fierce, this is one of my least favourites to date. I wouldn't bother again if I'm honest. I didn't think it was expensive, I just think they need to up their game.
Stayed here overnight in an executive twin. From check in to check out, the stay was exceptional - the only grumbling we have is that the previous room occupants half eaten lunch was still in the mini bar fridge and the mini bar had not been restocked when we got into the room but a call to reception and housekeeping came and rectified it. We found all of the staff to be friendly, professional and very helpful. Our stay included access to the executive lounge which was really excellent. Lots of choice of complimentary canapés, both hot and cold and a good choice of alcoholic and soft drinks. The only drawback is that the lounge could do with staying open a little longer and serving the food a little longer, but overall we had an excellent time and will definitely revisit.
"Great Location for a City Break!"
Recently stayed at this hotel with my fiancé and another couple. We were given rooms close together which was great seen as the hotel was sold out! The rooms were decent sized and clean and had views over either the park or the docks. The location was spot on. We were able to walk to the docks and around Liverpool one easily, and all nightlife also walking distance. The breakfast was also great as was the executive lounge with a good range of canapes. Would definitely return.
"Xmas shoping break"
Great hotel as per usual. Great location for liverpool one and the dock. Nice and clean. Staff more than helpful. Great breakfast and vast amounts to choose from. The beds are to die for, would love one of them beds at home
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM