Pleasant stay helpful staff.Comment of L. Joyce , United Kingdom the 2017-01-18
We stayed here for one night and found the hotel to be very clean and nice and so close to tube stations and the Westfield shopping centre is just across the road Our room was lovely with a very comfortable bed and plenty of space to move around The Breakfast was plentiful with a very good selection to choose from plus the service from the staff is very good.
"good nights sleep"
Recently stayed over on business, friendly staff, nice room, nice bar, and had a great nights sleep and a very enjoyable breakfast. recommended. and the location was perfect for me to get to meetings and OLympia expo
"Back for our yearly stay"
We tend to stay here at least once a year. This time it was for a visit to the Ideal Home Show and a trip to the theatre. Hotel is still quite nice, but starting to show it's age. Check-in was done on line and I was given a free upgrade, so it was nice and quick when arriving at hotel. Room was nice size, decent bed and nice shower (wish hotels would have room with showers only and get rid of the baths). Breakfast was excellent. Free internet was offered but this simply failed to work One tiny quibble in that I wish Semi Skimmed (and not just Whole milk) was offered on the tea/coffee tray in the room Yes I would be stay again, assuming price was ok
The good: location, security, cleanliness, comofrtnof bed and bedding. Needs improvement: Some staff members seem overworked and thus unable to provide their best service Had to call about remote and fridge - these things should be part of standard pre-arrival check by staff Requested wake-up call did not come. (The breezy attitude of the receptionist did not inspire confidence so I did set my own phone alarm, thank goodness.) Sincere apologies were offrered when reported. Put bus information on the website. The hotel is so conveniently located to bus 94, 148 right outside the door.
Wonderful service at breakfast. Provided big foam bed for our Pug. Great location too. Good restaurants at Westfield as well as good shopping. Great king sized beds. Fridge in room. Parking under hotel but free on street parking Sundays!!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM