Located in London, London Syon Park - A Waldorf Astoria Hotel is near the airport and close to Syon Park, Kew Palace, and Griffin Park Stadium. Nearby points of interest also include Twickenham Stadium and Royal Botanic Gardens.
"4 star luxury"
One of the nicest hotels I have ever stayed in, beautifully located, free parking and a stones throw from Kew gardens, which we visited on Sunday The room was modern, well appointed, well lit, comfy bed and a shower to die for with it's own plumbed in TV We drank cocktails in the bar then ate in the restaurant, Pierre Marco White steakbar and grill, the food was lovely and reasonably priced We used the pool, sauna, steamroom and whirlpool - all well presented with a tranquil atmosphere would recommend this hotel - will go again
"Excellent staff who deserve recognition"
The booking procedure via the booking line was SHOCKING! Honestly, to say it's a global brand, my experience was truly appalling, however, I am so thankful for the actual hotel staff. They went above and beyond to make sure we were well looked after. Christan in the restaurant deserves a medal for putting up with us! He saw to my awkward dietary requirements and throughout our two night stay, all of the restaurant staff remembered my requirements too. I had ordered a Gluten Free Veg sandwich before we were heading out. I didn't have time to eat it so I left it outside of the room. By the time our after party was finished in the upstairs of the hotel, this incredibly kind gentlemen approached me to let me know they had replaced my sandwich as i didn't finish it! I was truly blown away. Hats off to the staff there. If my experience relied solely on your booking line, i would never ever recommend it to anyone however the staff made it! And so much better than last year too. Gluten free food and veggies options were miles better in comparison to last year plus their service.
My wife and I booked a one night spa and dinner package. Great food and room, however the spa was absolutely rammed full of families and was in no way relaxing at all. "Children" time seemed to be all the time. But there's some lovely grounds for a nice picturesque walk.
"Pleasant spa break"
Chose this venue for a spa break with my sisters and Mum. We booked three double rooms for an overnight stay and some treatments. Over all treated very well by the staff, lovely food and comfortable bedrooms with garden views. A few things that weren't best. There were a few issues with communication as just about every member of staff were not English. We had some trouble asking for a pudding that was sugar free for my diabetic sister. Also there was a misunderstanding about the credit card covering extra expenses from restaurant to reception. The rooms needed a simple guide as to how to use the lights and there was a lack of plug sockets by the beds. The tea and coffee provisions in the rooms were a bit mean, no biscuits, only 2 tea bags. We were excited about taking a walk to the lake but everything was barred saying private on the gates all the way down the drive. Internally this hotel is beautifully decorated with a lovely atmosphere, it just needs those added touches.
"Company meeting for two days"
Firstly the hotel is a cut above a usual Hilton. Beautifully decorated throughout with genuine style. Bedrooms super and very comfortable, large bathrooms and tv in the shower. My bathroom wasn't very clean, splash marks above the sink in the tiles and mirror which was disappointing. Also, one of the bathroom towels had a makeup mark on it and I doubt it was fresh, more likely left "unused" from the previous guest. Food was mass catered for the corporate event and not that great. For the evening event we had, not only did a large number of us wait for 15 mins at the hot buffet for them to refill the three main dish options, when it did arrive I had to eat it with a spoon as the cutlery was out too! One of the waitresses was working like crazy the other looking on which was poor! If we had another event there I certainly wouldn't moan, but they really let themselves down on stupid things.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM