Hilton London Tower Bridge is located in the Southwark - Waterloo neighborhood of London, close to London City Hall, Tower of London, and Tower Bridge. Nearby points of interest also include St. Paul's Cathedral and Big Ben.
Excellent standard for the room, perfect location close to London Bridge and to the underground stop as well. Staff really helpful and always available. Nice bar on the ground floor. Wifi free in every room.
I traveled to London for the first time over Christmas (Dec 23-30) and I did a substantial amount of research about where to stay. I received what I thought was a pretty good deal for a week’s stay (I booked through booking.com). My mom and I arrived at the hotel later in the evening and we requested an airport transfer through the Hilton. Unfortunately getting through customs at Heathrow took hours and our driver waited around for us but we were very delayed. When checking into the hotel, we were advised right away that we were going to be charged for the pick-up delay. We were immediately off to a bad start. We advised that we would not pay for something that was out of our hands. After that, the gentleman checking us in felt bad for starting off on the wrong foot so he offered us complimentary drinks and food in the bar area ( I will speak about this shortly). Our hotel room was lovely and large. The beds appeared to be comfortable but were not the greatest to actually sleep in. The bathroom was very modern and large as well but the shower was odd (hard to figure out and the shower door was just awkward). There was often a large amount of water on the floor after a shower! There was one very large issue- the fact that the room/floor smelt like rotten eggs. We thought it would pass but it didn’t and we in fact met other hotel patrons who complained of the same thing. We suffered through it for a day or two but then couldn’t stand it. I complained to the front desk and they eventually allowed us to switch rooms. I found out that they were doing construction on the floor right above us and that meant taking out the toilets… hence the gross smell. While I was thankful for the switch I had to check out several rooms before I found one that didn’t smell. To be frank I was very confused why they put us there to begin with when the smell was very apparent as soon as you got on the floor- especially since we were going to be there for a week! Not cool. If I go back to the story about the free drinks and meal at the beginning of the trip, I recall ordering a charcuterie board and a bottle of wine. Half of the things that were listed on the menu didn't arrive! I also don’t believe we were properly served the wine (small amount poured and tasted before proceeding) which I thought was pretty much expected at any bar especially in a hotel. Also, don’t recall getting side plates for the food. The same thing happened when we ordered a cheese board into the room. Very bizarre. Speaking of food, for all of our troubles with the stinky room etc., they actually offered us a free membership to the Executive Lounge. I thought that was incredibly generous of them and we definitely took advantage of the free drinks and food. I actually thought the food selection was excellent- I had much lower expectations. The view from the rooftop patio was also fantastic- albeit it was too cold during the time we went to sit outside. Location wise- I thought this hotel was well situated. It was just a short walk from London Bridge station (5 mins) the Shard and was a very short walk to the Tower of London. In fact, if you walked along the waterfront there were tons of little booths set up selling food, drinks etc. It was quite lovely. I will say that other than that there weren’t very many food options right by the hotel. If you walked north towards London Bridge station, there were more options and in fact, you were right by Borough Market which I loved. I also walked to the Tate Modern from the hotel, the Shakespeare Globe and the Sky Garden building. While I appreciated all of the gestures taken to try and rectify all of the issues we had, I will likely never stay at this hotel again.
A great location for late evening walks. Just pop outside and you alongside HMS Belfast. As the city comes alive with its lights enjoy the romance of a stroll along the river. Best of all it is free Who said romance is dead. Oh the hotel is a cracker too.
"Love the location"
The location of this hotel is fantastic! Easy to walk to many sites. The staff is wonderful. The breakfast at the hotel restaurant which happens to also be a Jamie Oliver restaurant is worth every penny. The best eggs I have ever eaten on a buffet...usually stay away from eggs on a buffet but these are perfectly cooked not too dry or weird tasting...almost as good as made to order. There was work going on during the day which made it difficult to work I appreciated the apology from the staff.
"Great Location, Great Staff"
Stopped over for just one night as we were leaving early for London City Airport and saw some good reviews. The location is great, with the Hays Galleria shops next door and plenty of decent riverside bars and restaurants nearby. On arrival we were made to feel valued guests and very welcome, The property has a modern feel to it, everything is spotlessly clean and the staff everywhere are incredibly proactively helpful and friendly. Nice Exec lounge with decent F&B offerings, nice Bar. OUr only regret was we only had one night, however already planning to rearrange a future trip to stay here instead of the place we currently have booked. Had a problem with the A/C in the room not working, but staff arrived within minutes of calling and offered a workaround of another room as they couldn't fix it until next day. Was also contacted by duty manager after the stay checking if I was happy. Simply excellent service all around. Highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM