Excellent value for money. Much nicer than your typical 4* airport hotel. A bit of a far drive from the airport itself though.Comment of S. Raheem , United States the 2016-01-04
Great overall experience. Hotel was very nice. Staff was great. Only knock was that wi-fi internet is not included in your room but is available for purchase. For that reason alone I probably won't return here other than that great hotel.Comment of U. Christopher , United States the 2015-12-14
Delighted to find a modern hotel.Comment of G. Robert , Australia the 2015-02-11
This was the last hotel we stayed at prior to our flight out of Madrid on our honeymoon. The hotel staff went above and beyond to make our last day memorable! There was even a bottle of champagne and strawberries left in our room- which was really awesome. Ricardo did a great job checking us in and telling us about all the hotel amenities! Hilton Honors Gold Members are recognized really well at this hotel and the perks are great! We were upgraded to a really great room with a view so we could watch the sunset. We enjoyed room service- which was the perfect way to relax before our long flight back to the US. The airport shuttle was perfect for our early morning flight- got to the airport super quickly and without any hassle! Highly recommend this hotel!
"Lovely Madrid Hotel"
The propriety is very well kept. Very modern and very clean. Hotel staff are friendly and very helpful, especially with multi language skills. The room was impressive with all or more of what's expected of a hotel room. Variety of breakfast options, and again staff were accommodating and friendly. Free shuttle bus service to and from the airport, l understand they even run shuttle service to the center if Madrid, but didn't use the service.
I try to stay in this hotel at least one night every time I go to Madrid. I'm a Diamond member and I always try to use Hilton on my trips. This hotel is next to the airport and is not in a great location if you want to visit Madrid but every time I go the service is so good that makes me go back. I wish the US Hiltons had staff as professional and friendly as this Hilton in Madrid. They always go the extra mile to help you and the room and facilities are amazing. I also recommend the breakfast, they even have chocolate con churros!
"Good airport location with shuttle service"
We chose this hotel as we had an early morning international flight and the hotel had a shuttle service. It is quite large and is used by airlines for their cabin crews. We had dinner in the restaurant and while we found it to be expensive, the food was very well prepared and the staff attentive.
"Didn't work well for our family..."
We stayed here for just one night at the end of a two-week trip to Spain with our kids (ages 7 and 9). We had booked two rooms (this was our only option) and requested that they were adjoining. Upon arrival, the staff told us it wouldn't be possible to have them adjoining (despite the fact that the hotel appeared to be deserted) and it took about 20 minutes of us begging before they gave us the adjoining rooms. We had planned to have a low-key night before our flight back to the US the next day - and had specifically booked the hotel so the kids could swim in the pool and we could eat at the hotel restaurant. The pool was great (very warm - large - and great for kids), but the food was insanely expensive. We ended up walking to a nearby grocery store. It also seemed crazy that they did not offer free wifi (except in the lobby')...at this price point that should be included. If we did it again - we would skip this hotel (too far from everything and too expensive) and stay back in the city center.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM