Excellent value for money. Much nicer than your typical 4* airport hotel. A bit of a far drive from the airport itself though.Comment of S. Raheem , United States the 2016-01-04
Great overall experience. Hotel was very nice. Staff was great. Only knock was that wi-fi internet is not included in your room but is available for purchase. For that reason alone I probably won't return here other than that great hotel.Comment of U. Christopher , United States the 2015-12-14
Delighted to find a modern hotel.Comment of G. Robert , Australia the 2015-02-11
"Excellent customer service!!!"
The delightful lady at the reception, Veronica, was so helpful & happy. Great job . She helped me with the wifi & also with withdrawing money. I would recommend if you need quick access to the airport 😊
Hilton Madrid is a modern design, located near the Airport. You arrive pick up your bag walk outside to the middle curb and board the complementary shuttle to the Hilton. The Hotel has a beautiful lobby with light colors on the walls and floors, mirrors, photos and a friendly staff. Hilton has a gym, pool, bar, store, and restaurant. The room is comfortable with modern bathroom. The room decor is also modern, furniture, light colors on walls and floors. The breakfast buffet was included with my room. My room was paid for with Avios (points) from British Airways.
"Madrid overnight stay"
If you can't decide where to stay during your visit, just choose this one. It has complementary shuttle to airport and center, excellent breakfast. It is not the best Hilton hotel, but it is everything that you expect from this chain.
"Excellent hotel for frequent travelers"
excellent service, the breakfast buffet is superb, the hotel transportation shuttle for the airport is great, drivers are very helpful and nice, if you want to go downtown there is only 1 stop at the Retiro Park and you move from there, which is ok
Met up with my folks in Madrid and they chose this hotel. Hotel in itself is amazing. Staff goes above and beyond in almost anything you ask them. Breakfast and executive lounge are great. Airport shuttle was on time and efficient. The only negative would be the city shuttle. It is only available three times by lunch time and only is to the city and not a return. Considering this hotel is next to the airport the taxi/uber rides add up
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM