of TripAdvisor Travelers recommend this hotel
"Enjoyable nights stay"
My partner and I stayed over for 1 night and had a enjoyable visits. Room was clean and staff friendly. Enjoyed a cocktail in the Cloud 23 cocktail bar and enjoyed the view over the city. We also took advantage of the 50% off offer that they had a the Podium restaurant and so happy we did as the food was amazing!! My only gripe would be that the full English breakfast selection has been out under the heat lamps for a whole and the food was a little dry but other than that I would highly recommend this hotel!!
"Not as good as its Reputation"
I stayed at this hotel many times and albeit I love the Hilton Brand and this is a beautiful hotel, it is very impersonal, and lacks the friendliness of so many other hotels. For standards five out of five, for welcome and friendliness two out of five.
"Excellent, wonderful and comfortable stay - hotel comes very highly recommended!"
I stayed at the hotel for business for just one night, and I was fortunate to stay in one of the executive rooms located on Floor 22 of the hotel. On arrival, I was greeted by the friendly staff who directed me to the check-in desk. My car was valet parked which made my stay even more streamlined given my 4.5 hr journey to Manchester on the day. Having booked an executive room, breakfast was complimentary and so was a welcome drink in the hotel's Cocktail bar on Floor 23, which had stunning views. Anyhow, I decided to take my drink back to my room because I was exhausted, and the staff were more than happy to let me do just that. Given the location of the hotel, parking may be problematic; but there are a few car parks within walking distance from the hotel. I was fortunate to have booked a space for the valet parking for £25 for 24hrs and hence, just parked my car at the front of the hotel and went to check-in; the valet staff took my car keys and parked the car for me, and brought it back to me on departure. Please note that the valet parking and self-parking are on a first come first served basis, however I did call the hotel before hand and explained that I would like to stay at the hotel and will be driving from London, but would very much appreciate if they would be so kind to guarantee me a slot - as a one off, they were so kind to do so. Nevertheless, there is always no harm in asking for sure. Great facilities too; gym and pool which and are kept clean too and free to use for all guests. There is a restaurant and bar on site which is located downstairs in reception, and another on the 23rd floor. Also, a cocktail bar with stunning views is located within the hotel and is accessible via a direct lift from reception. It was a great stay, and I would most definitely stay there again, both for business or leisure. Sincere gratitude to all the staff at Hilton Manchester Deansgate who made my stay comfortable in one way or another, much appreciated indeed!
"Food great, but had numerous problem with service (apart from Angelo, a dream of a waiter)"
Let's start with the negatives first and finish on a high, When we first arrived, we were not greeted for quite a long time and waited around for ages. Eventually somebody arrived. My husband said that we waited a long time and the young woman just laughed to which he said that it is not a laughing matter. Then the service manager (tall man, dark brown hair) came to the reception also, but still ignored us. Not a word of an apology. The food that was delivered was nice and tasty, but we had to wait about 40 min for the starter and the same for our main meal. Eventually another manager came up to us, blond lady (Katherine maybe), was very apologetic and offered us some of goodwill gesture (that was before we had to wait another 40 min for our main mail). However, she was very professional unlike many of the other staff. Nevertheless, we were served by a young waiter at the start, but there was more talk then action. Then a lovely waiter called Angelo seem to take over (he kept looking at our table throughout the whole evening and noticed that we waited a long time and had nothing served). From then onwards he was very attentive, even though we were not his initial guests, and you can see that he was a professionally trained waiter and not just there for the wage packet. My advice is, if you visit this place and you want to be looked after professionally (without being too watched or in any form neglected), ask to sit where Angelo serves. He put a pleasant ending to a horrible experience that should have been a special evening with my husband.
I loved our night stay at this hotel. The accommodation was excellent! Didn't want to leave whatsoever! Really look forward to our next stay!! Hoping to come stay in the summer! Breakfast was amazing!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM