of TripAdvisor Travelers recommend this hotel
The Mexico City Hilton is a beautiful and comfortable hotel. We enjoyed a delectable breakfast buffet in the on site restaurant each morning and the front desk staff were very helpful and kind. It is located within a walking distance from the Fine arts Palace, the historical district and close to an amazing shopping attraction (artesanías "la ciudadela". We never once felt unsafe while in Mexico City. Beautiful and historical.
"A mixture of pros and cons but very poor management"
pros: 1. Excellent location. Take 5-15 minutes to Art Palace, Torre Latino American, Zocalo, and Cathedral. Close to the metro station Hidalgo. 2. Room was spacious and had a beautiful overview. 3. Executive lounge has great view of downtown. 4. Public area including lobby and outdoor Terrence was well-appointed and comfortable. Cons: 1. Serious leakage of toilet in my room # 2412. The dirty sewage produced disgusting smell and made huge challenges for us to use the toilet each time. 2. Unsatisfactory attitude towards guests. When I complaint this issue, the hotel refused any compensation arbitrarily. I don't need any refund. I wish the hotel could give me some points as compensation for the inconvenience we experienced. The hotel manager said because I booked at a lowest price $114 USD including tax and fee, so he refused all kinds of compensation. Excuse me!!! Is the lowest price I paid a supporting excuse to provide guests a toilet with serious leakage and refuse any compensation'''' It is hard to believe that such a poor attitude is from a so-called five star hotel. Ridiculous. This issue was solved finally through Hilton headquarter Guest Relation Department. I will continue to stay Hilton family hotels except for Hilton Mexico City Reforma. 3. Executive lounge is so mean. During happy hour and breakfast, everyone received a zero billing which asked guests for paying tips. You can not take any water and soft drink in the refrigerator. You have to ask for them from the staff. 4. Outdoor pool was a joke. At most one person can swim each time. 5. Check-in staff was indifferent even did not say hello. He just "ordered" me to go up executive lounge to check in.
"Amazing location w/ beautiful 4th floor outdoors green, pool, and dinning!"
Very comfy! Very hospitable, generous and kind staff! Took care of all that we needed in a flash! Great for large events as it has great and very versatile spaces! Loved the outdoors large balcony on the 6th floor and the 26th spaces! Just a 10 minute walk to Zocalo!
My entire family had an amazing experience. We were really happy with the every single staff member we encountered. They were all very pleasant, smiled all the time and we were happy to be there. It made out stay very memorable. The location of the hotel was perfect. It is close to everything walking distance. The hotel staff also made us feel very safe.
"Great location - nice rooms and good service"
This is a very well located hotel, nearby the most important downtown sightseeings. Spacious and very clean rooms, old fashioned but well equipped, nice breakfast and warm service are the key elements. The wifi is pretty strong, suitable for business purposes too. A nice gym plus a good restaurant are also available
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM