The hotel was very well appointed. The amenities were very satisfactory and the customer service was great!Comment of P. Julio , United States the 2014-05-22
"Tired with slow service"
It's a tired Hilton. It's huge in size to accomodate for conferences and that part of the hotel seems to run well. The rooms are tired but ok, it's the service that's the problem. Really slow in every aspect. Room service - up to a 90 minute wait ! The whole hotel feels like it's understaffed. The executive lounge is very ordinary. Food is average, grotty area, next to no service and no complimentary drinks. Disappointing - expected so much more.
As THE Hilton property in New Orleans I expected much more. Arrived around 9pm on a Saturday night and being a diamond member the young lady at the desk tried to upgrade my room. The only thing she could offer me was a suite with a king size sofa bed...really'' I then tried to get something to eat and waited for 20 minutes at what I thought was the hostess station only to be ignored by all the servers there. Finally one of them told me I had to go to a different hostess station to get seated. With a whole section of empty I was told the wait was at least 90 minutes. Forget It, I will just call room service, wrong...the lady for room service was very rude and told me it would be about 2 hours before they could deliver anything. Room was average, view was good, and on subsequent nights the bar tenders were great. Overall I should have stayed at the Marriott
Nice location, but the property, like most of New Orleans was a bit tired. The meeting and hotel facilities were conducive to the business we sought during our stay and was conveniently located next to the River Walk, Convention Center and restaurants.
"Good time in the BIG Easy"
Stayed 3 nights at the Hilton Riverside. Understand that things in a city can be tight. The hotel has some modifications to make things work. The Lobby (check-in, etc) is on the 2nd floor. Parking is in a deck. Prices were $39 self park and $49 valet. The rooms were nice, clean and spacious. You have options of Riverview or City View. Go with River. Cruise ships leave from very near the hotel and the convention center. We enjoyed our stay and had no issues.
"Nice Suites but the lobby/ common area need some work!"
We stayed in a 2 room suites at Hilton Riverside. The rooms are very clean and well maintained! The front desk agents are friendly and had no problem checking in! We spent most of our time outside of the hotel. However, while walking through the 1st floor hotel lobby, I could tell that the hotel is starting to look rough/ tired. It will require some work to "bring it back" or modernize the hotel. It is right next to the outlet mall if you are into shopping but a bit far from all of the other major attractions.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM