"We found a sock inside the linens of the bed"
I and my family took a double beds room for 4 nights so to spend some relaxing time in Disneyworld from the 8th to the 12th of January. The second morning, while we were preparing to get to Magic Kingdom, we “discovered” a white sock in the bottom part of one of the two beds. This means we slept in a bed with dirty linens where some other Guests had already slept in previous nights!! I personally went to the Concierge and I explained to Manager what I found inside the linens and I showed them some photos of the white sock in the bed (You can also see them enclosed). They apologized and promised me they would have spoken with Housekeeping Manager so to have a prompt change of all the linins and pillows in all the beds of our room. But …in the evening at 11.00 p.m. when we came back from Disney Spring we found again the white sock in the bed!! Due to such a disservice we slept in a dirty bed already used by someone else: this is comparable to the service of a hostel! But it is more and more critical and unacceptable that Managers didn’t care of our claim leaving the sock in the bed. We are displeased and dissatisfied of our stay in Hilton Hotel; we use to come in Hilton Hotel every time we come in USA (a few days before we stayed in Hilton Fort Lauderdale Beach Resort that was great and amazing!) but now we will probably change our use!
"Hilton as usual"
Hotel is typical HIlton. Large conference there and they handled it well. The bar service was very slow however and even had to leave before served. Meals were only so so and the steak meal was not good. Overcooked and tough
"Excellent location with Disney shuttle"
A very cosy hotel at the heart of lake buena vista close to Disney Springs..with nice pool that have an outdoor free wihirlpool and nice staff..good for its price for a Disney vacation...no shuttles to Universal studios..
Nice hotel. Clean rooms. Quiet rooms. Pool was great. Access to shopping was nice. Internet access was fast. Maid service was excellent. Hotel food was bland. Otherwise very nice hotel and enjoyed my stay.
It's a good hotel in the Disney area. It's walking distance from Disney Springs. They have shuttles to the Disney theme parks that leave every 30 mins. Self-parking is about 18 dollars a night, there's no free parking. It is a good hotel for families. The pool is ok, there was no lazy river like the bonnet creek or the I-drive Hilton. They have a resort fee but that comes with two free drinks so that makes it somehow better.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM