We stayed there because of star Wars convention. I had to stay this is a 5 stars resort!! Everyone is so nice. Front desk was so professional. It was clean and I felt like home. I definitely would stay at this hotel again!@
"Clean and good sized room"
I found this hotel room to be clean and a good sized room, the beds were on the firm side and comfortable. The pool wasn't great at all however. This was a big let down as we had planned for our last day to be spent entirely at the pool with the kids. The water was dirty and all of the chairs and umbrellas were too. It was all due to the large amount of blackbirds that were everywhere, flying overhead, scavenging for food. The first evening we were there the kids didnt even want to swim with all the visible bird poop floating in the water. The next time we went was mid afternoon and the water was more clean then. The chairs and umbrellas remained with all the bird poop on them, we needed an extra towel to put down on the chairs to cover the poop so we could sit. There is a bar area and you can order food too, which is a nice convenience, but the drawback is all the birds it attracts and all the poop the birds leave. At this point the least they can do is provide far more umbrellas for all the chairs.
"Perfect Spring Break getaway"
Everything was relaxing, friendly and beautiful. We arrived to the hotel on the later side (around 9:30-10pm) and we were immediately greeted for check in. My Hilton Honors was recognized with a high floor, pre-selected room and free basic Wifi. The hotel ground are beautiful. We loved that we could grab supplies at the 24 hour marketplace at any time--a helpful amenity when traveling with a small child. I cannot say enough about the grounds and the pools! We spent two days just camped out by the pools and wanted for nothing. The hotel provides ample towels (I have actually never seen such great towel service) and even tubes for the lazy river. We never had an issue finding the perfect spot to sit by the pool. It was roomy and never felt over-crowded, like at lots of other hotels. The best service was the friendly and accommodating staff who worked at the Splash pool bar. Drinks and food were perfect. There were waitstaff everywhere ready to take an order and bring your food right to your lounge chair by the pool. I felt relaxed and pampered the whole time. The room was also well-maintained and blessedly quiet! I hope to go back to this oasis soon! Thank you, Orlando Hilton.
"Secret Hotel on Hotwire. Nice but expected more."
First the good 1-Beautiful Hotel 2-Great Pool 3-Lazy River was fun 4-Rooms are somewhat affordable 5-Good location Now the bad 1-Too many Kids (during my stay) 2-Teenagers hanging out in hallways all hours of the Day and night. 3-No Lifeguards at Lazy River Kids formed group clogging the flow(petty but, Cabana Bay has them on every corner) 4-Towels and trash everywhere around pool chairs. 5-Hidden fees at check out. Ended up spending $130 for a $71 hidden hotel(i am Cheap). 6-Had to park around back for check in.Only valet up front.
"FUN, FUN, FUN"
It all started with Kayla at the front desk. She was calm, sweet, and accommodating. Then we had dinner at David's Club where Jason was a fun server even going to another bar in the hotel to get the beer that I preferred. On the next fun evening, we tracked down Diego while floating in the lazy river to ask if he would deliver to the river! LOL He left us menus by our towels and provided great service with a wonderful sense of humor while the three of us adult women were acting like children! His supervisor Michael also joined us for a little laugh. THEN, the best part happened. Diego found Allison who opened the slide for us to have an even bigger laugh. Some of our other conference attendees joined us on the slide where we screamed like it was a high flying roller coaster. The point of all this is, the staff made this trip so much fun by being professional yet personable! The rooms are clean, beds are comfortable, and food was great! I would definitely recommend staying here!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM