of TripAdvisor Travelers recommend this hotel
"Superb location, service, breakfast buffet and Executive Lounge offerings"
Stayed at the Hilton Osaka twice recently, once just for one night and a second time later in the week for 3 nights. The location of the hotel is superb. The airport bus from Itami Airport drops off right behind the hotel and the airport bus to Kansai airport departs less than a block away from the front entrance of the hotel. Hilton Osaka is also connected to the Hilton Plaza shopping complex which in turns links to the huge underground city under Osaka/Umeda station located right across from the Hilton Osaka. Through the underground city, one can walk to numerous buildings, shopping and dining malls, department stores and train and subway stations for many city blocks' distance without having to go outdoors - a bonus when it is either very cold or rainy. Service at the hotel is superb. The front desk, bell desk, restaurant staff were all fluent in English at a level better than my experience with the Hilton Tokyo in Shinjuku and could not be more friendly and helpful. The bell staff even offer to accompany you to roll your luggage out to the Kansai airport bus station eventhough it is less than a block away. I had no trouble conveying my needs in English with any of the front desk and bell desk staff whereas in Tokyo, half the time I came into contact with staff whose English facility was obviously more limited and I had to struggle a bit to rephrase my requests to make myself understood. The standard King bed room I had for the first stay of one night was a good size with a modern updated bathroom with wood finishes and an raised platform bath area with a deep soaker type bathtub and an open shower area next to the bathtub with a handheld showerhead. There was a drain in the floor of the raised platform which drained the water away. Lighting in the bathroom was a bit dim for my taste but did match the wood trim décor nicely. The king bed was a bit of a disappointment as it was obviously two twin beds pushed together as I could clearly feel the ridge in the middle of the bed where the two twin beds joined together, but otherwise it was a comfortable bed. There is a sitting bench all along the window side of the room with sliding shoji screens that can be used to close out the outside view from the window. I was on the back side of the hotel so there is not much of a view as I look onto the Daiwa tower across the street, but the front side would have given a beautiful expansive view over Osaka/Umeda station (which I saw from the Executive Lounge). The TV had cable and satellite TV stations but only two English channels (CNN and BBC) and a couple of other channels that broadcast in bilingual where you could sometimes switch the bilingual function to broadcast in English. For the second stay of 3 nights, the hotel was able to upgrade me to an Executive floor King bed room due to my hhonors status. The room was identical to the standard King room of my first stay but there were additional amenities in the room with bathrobes and a Nespresso machine, and access to the Executive Lounge on the 32nd floor. The Executive Lounge is not very large and was very crowded one evening during cocktail hour with basically all tables occupied but most times, there is plenty of room to find a table for yourself. The view from the Executive Lounge is beautiful since it faces the front where there are no buildings of equivalent height nearby, and is particularly impressive in the evening when the lights are on. The Executive Lounge offers complimentary continental breakfast, afternoon tea from 3 pm and cocktails from 6 pm to 8:30 pm. I did not try the continental breakfast but tried the afternoon tea and cocktail hour. Afternoon tea features finger sandwiches, cheeses, pound cake, chips and some desserts. Cocktail hour food offerings were even more impressive in scale and quality and changed each day on the two days I went to cocktail hour. One evening featured pork and the other featured stuffed chicken, with side offerings of tuna small bites, scallop small bites, tofu and other snacks - definitely enough for a light meal to sustain one until a late dinner. Once again though the King bed was just two twin beds pushed together with the familiar ridge in the middle of the bed where the beds joined. I tried the breakfast buffet in Checkers restaurant for three days and was impressed by the large variety of food offerings - definitely better than most hotels I have tried in Japan. The two different kinds of Chinese dim sum on offer were definitely much better than at other hotels and come much closer to what Chinese dim sum in Hong Kong would be like, and there was even chicken congee with Chinese doughnut accompaniment. Only criticism is that on a busy Sunday morning, when I returned from the line-up to get food, a waiter was in the process of clearing my table to reset for another guest eventhough I had left the cutlery, tray and a dish of fruit in such a way that it should have been obvious I was not finished with my breakfast yet. I was able to stop him before he removed everything but still I had to get him to replace the cutlery and coffee and that took a bit of time as it was very busy in the restaurant so my food was getting cold as I waited to have my table restored to its occupied status. A couple of minutes later, I saw a lady returning with her tray of food only to find that her table had also been cleared in her absence and someone else already placed there by the restaurant reception desk. Given how busy the restaurant was and the obvious long line to wait to get food, the restaurant could have done better to allow single diners more time to get back to their tables with their food. I also used the gym a couple of times. For a hotel gym in Japan, it is not bad, small but has enough free weights and weight machines and cardio equipment to give a decent workout. There is also a large pool which looked inviting from the gym (but I did not try the pool) and separate men and women's wet areas with a sauna and a Japanese style soaking pool. The gym and changing room/wet area were well maintained and it looks like staff are frequently coming in to clear out towels and keep the area from being too wet and messy. All in all, a wonderful stay at a good property with a great location and great service. I would have no hesitation at all in staying at the Hilton Osaka next time I am in Osaka.
We are a group of 14, from 10 years old to 81. All are satisfied! Booked the hotel during Hilton flash sale. Convenient location, great service, friendly and helpful staff. Great value! Highly recommended.
"Best location, View & Service"
The hotel located on central Umeda, Osaka. And you can reach this hotel & related area by Airport limousine bus directly. At most high floor, you can see panoramic view of Osaka sky line. House keeping (clean) service is very good and gentle, also you can see like new condition room every day. All major department store like Hankyu, Hanshin, Daimaru, even Pocketmin Center are very close to this hotel. Only one concern is how to survive this complex area, but it would be fun for you.
"Great stay, will come again"
Another wonderful stay at Hilton Osaka... from the bell staff to the restaurant staff, so very professional and pleasant. Room was great, food was very memorable... tried the workout facilities, which were very accommodating... will be back again.
"Ms. Ryoko Morishita @ Hilton Osaka"
Last month I stayed at the Hilton Osaka hotel for the first time. When I arrived I was not very happy because my company's travel policy changed and I could no longer stay at my favorite hotel in Grand Front Osaka. However I was soon was assisted by Hilton staff member Ms Ryoko Morishita when I tried to find my way to the underground walkway to Osaka station. She not only showed me the route on a map but she graciously escorted me from the hotel lobby, down the escalator and into the tunnel system and pointed out the important landmarks before returning me to the hotel lobby. This exemplary service and attention to guests' needs made me immediately feel I had experienced a serendipitous moment and discovered a new wonderful Osaka hotel. It is people like Ms. Morishita who make me look forward with great anticipation to my trip there next month where I can again enjoy the 'Mecha' wonderful staff, comfortable rooms, the excellent variety of food, and well-maintained facilities. I hope the Hilton Osaka management value employees like Ms. Morishita and the her colleagues who make guests like myself want to return to this well-located hotel again and again when I visit the beautiful city of Osaka. Best Regards, RObert
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM