of TripAdvisor Travelers recommend this hotel
"Great room and location"
Room was very clean and well laid out, the bed and pillow were amazing. The location ideal. Executive floor was well stocked and staff were polite and attentive. I would recommend this hotel to friends, family and for business.
"Disappointing stay and below my expectation"
Compared to Hilton Tokyo, Hilton Osaka is a major letdown in terms of service and amenities. The location of the hotel is actually quite good, as it is connected to the most of the major subway lines but the hotel lacks a detailed explanation on how to find the exit. My family and I spent twenty minutes frantically trying to find the hotel entrance. The lobby was fine and the check-in agent was friendly. However as a diamond member, there is still no real upgrade given, but at least they remember to put me on a higher floor and near the elevator. The room, despite being recently renovated, is a bit dated. I don't understand why the design for bathroom is so bad. When I was taking a shower in the morning, lights still shine through and disturb my sister. I don't really know why there is a need for magic glass for bathrooms. Can hotel fully enclose the bathroom' The Executive Lounge is really dated and is over capacity. During happy hours, you really had to be there early or else you might ask to return to your room first. The drink selection is limited and the food selection is pretty bad. They ran out of food quickly and replenishment was slow. The staffs were still friendly, but the hotel was not well designed. My major complaint was the so called "Premium" WIFI, which is slow and worst, inconsistent. I am glad that I am in vacation. If you are here for work, please avoid Hilton Osaka at all costs. The agent told me that the hotel was aware of the issue, but strangely, there is not much they can do. For a country like Japan, slow Internet/WIFI was just almost unheard of. There are issues that Hilton Osaka needs to work out, and for future visits to Osaka, I will unfortunately give my business to other hotels.
"Price / service"
For such premium price, this hotel don't offer what it should be. Easy service such as shoe polis is not available. I also faced internet connection problem for almost during my stays at this hotel. Luckily, this hotel location is very good because I use the airport limosine bus. Otherwise, I will consider other hotel.
"My home away from home while I'm in Osaka"
Osaka is my favorite Japan city and I try to visit at least twice a year. When I do, I always choose to stay at the Hilton. The staff at this hotel is great! Especially if you book a room on the Executive Floor. The rooms are very nice and comfortable with many Asian touches such as shoji screens, room slippers and yukata robes. Most of the staff can speak English (in varying degrees) which I find extremely helpful in helping me to buy the things I want and to help me plan my sight-seeing adventures. The hotel has a Pool and fitness center along with several restaurants. They also have a lobby lounge (which is currently under renovation). Room service is available 24 hours a day. The hotel is also connected to an underground maze of restaurants and shops. It also has the best location - right across the street from Osaka Station where you can easily get to popular places such as Nara and Kyoto. The Airport limousine bus also stops at this hotel or at the nearby Herbis bus depot. The food offerings are great especially the breakfast buffet and dinner buffets at Checkers Restaurant on the second floor. If you can, the Executive Floor offers an array of amenities that will enhance your stay. They offer a nice mini breakfast buffet (or you can choose to have breakfast at Checkers). Juices and soft drinks and light snacks throughout the day. Afternoon tea and an evening cocktail hour where appetizers and desserts are served. And of course, personalized service from their Executive Floor staff. Sato-San and Nakamura-San are the best! Stay here and you will not be disappointed.
"Old and Noisy"
I really dispoint to this hotel. Dont expect to any doorman service, and too many guest here, noisy and chao.Even I am the Platinum member, but you never expect to entry the lounge because it always full. I spent almost 1 hour for checking in at the front door, and I can't understand that.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM