of TripAdvisor Travelers recommend this hotel
"Beware of super slow internet"
TL;DR: Great hotel, terrible wifi. If reliable connectivity is important to you, I suggest look for another property or rent a pocket wifi separately. Booked an executive floor room for 3 nights. As others already mentioned, great location and exceptional service. Our room was nicely appointed and a step above average compared to other Hilton properties. After completing arrival process I thought Hilton Osaka will easily be in my top 3 favourite Hilton worldwide but the wifi in the room is very very slow and unreliable – 0.77mbps download with 300ms ping and regular drop outs is pretty typical throughout our stay. At first I thought I didn't connect to the premium wifi correctly (I'm a diamond member) but after troubleshooting with staff and ibahn team I can only conclude that the issue is not specific to my room. Staff was genuinely apologetic about it but didn't help my situation. This unfortunately ruined the entire stay for me. I can only work late in the evenings and much prefer to do it in the comfort of my room. As much as I like everything else about the property, until they improve the internet connection I would stay elsewhere in Osaka and I wouldn't recommend this property if you plan to rely on in-room internet access.
"Convenient, full of Hospitality and Professional Service"
I stayed at Hilton Osaka on business trip. The location is needless to say one of the most convenient in Osaka, walking distance from Osaka station. The rooms are clean and the service was very professional. After a long day of work and travel, I much appreciated the professional manner and the hospitality at check-in. Recommended for business or private traveller, it will not be a dissapointment.
"A Symbol of Japanese Hospitality"
As expected, everything in the room was impeccably clean. Bed was comfortable and love love love their linen. Feels luxurious. Staff were very helpful and communicate in English. Wasnt able to check if they had other amenities in the hotel because we were out most of the time. the toilet seat was typical Japanese - heated, with bidet where waterflow can be controlled. Even a portion of the mirror was heated so it remains clear after a hot shower. It was also near the train station and the area has taxis plying around. The underground:tunnel leading to the trains also had shops and connects the other shopping districts within Umeda. But to shop real bargains, nearby Shinshaibashi had more to offer. Umeda seems to cater more to those who prefer more expensive brands.
"Great location and exceptional staff"
Right near Osaka station, where you can be lost for hours amongst shopping, department stores, restaurants as well as the business district. Easy access to the subway and JR lines. Hotel staff really helpful and fast even with an incredibly busy hotel. Full of business and leisure visitors during our four nights.
"Great suite but not the service"
Booked a tower suite. The suite itself is great with no aging signs.No upgrade/welcome drink/personal greetings for a diamond member. The lounge is very crowded in happy hour time. You have to get a number and the staff will call you when there is free table, which is not ever seen in other hilton hotels. There is a long queue for breakfast even at the restaurant too. Obviously the hotel is reaching it's full capacity and the customer experience is very sacrificed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM