of TripAdvisor Travelers recommend this hotel
"standard room,standard service,bad Wi-Fi connect"
The room is big, and it's also a renewed room， the executive lounge is too small,and old fashion . the hotel's Wi-Fi is too terrible,i can't use it in my room whole night,the speed is too slow lead to use my computer at lobby . but the hotel's locate is wonderful,you can go to Osaka station by 5 minutes walk.
The hotel is located in front of the Osaka train station and you can walk there within 5 minutes. it is very convenient specially if you have many luggages to handle. The staff are friendly and the breakfast spread is good.
We usually stay at the Hilton while in Osaka as it is conveniently located. It is across from the JR Station. Short walking distance to Diamaru and Hankyu. There are also good restaurants in the vicinity. If you want to take the airport bus, the Hilton is one of the stops so very convenient.
"Everything was ok except for the very slow service"
When we checked in the room was not ready until another 2 hours although we checked in at the right time. When 2 hours was up, it still wasn't ready. We got to our room and it took 20 minutes for them to get our luggage up to our room. We just landed from a long flight, we need to freshen up and their slow phase didn't help. Their wifi connection was rather poor too. Despite everything, the people were polite and the rooms were rather clean.
"Diamond member still benefit from poor service"
Check out counter staff is lack of smile or in other way to say she is very cool. Lounge beverage is also a disaster only red wine & beer. Cocktail need to pay extra money this is different from other region Hilton hotel lounge such as Tokyo or Nagoya. To sum up, this is a terrible stay. I will never stay in Hilton osaka again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM