of TripAdvisor Travelers recommend this hotel
"Average hotel "
We spent 7 nights at this hotel. We were initially given a deluxe room on a high floor, as requested. However when we walked into the room there was a strange smell. The room was dated with tired fixture and fittings. We went to shower on the first evening to find the sink and surrounding work surfaces were infested with little black ant type creatures. Not to be put off we slept in the room but realised the air con did not work properly and was very noisy. I complained at the reception and was offered a different room in a renovated section. On route I was reliably informed that if the room wasn't satisfactory we would need to check out and find another hotel. First class customer care "HILTON" I think not as we are Hilton honours guests. On a positive note the grounds are immaculate and the hotel is centrally located. If you like us find Russian people rude this is not the hotel for you; I would estimate it to be 65% populated by people who don't know western manners. I appreciate cultural differences but when they deliberately try to walk through you there is no excuse. Can someone please tell me why you placed a black man made substance around the pool that appears to be decking' It retains heat and actually got so hot it instantly boiled water on the surface. Crazy!!it has in fact now warped so clearly not fit for purpose. Overall the hotel was functional. It offers nothing cultural and misses the personal touch. Simple things like supplying iced water around the pool goes a long way. The pool bar service is extremely slow but the food is good. I won't return to this hotel as it lacks character.
"A great property"
Enjoyed the location it is near a beach, near the town's night mkt. Great facility and quite atmosphere. The lunch was good and not expensive. Enjoyed the live band, and the drink specials. The lunch in Sails restaurant was good. I would recommend this property.
Best grounds of all hotels in Phuket, immaculately kept. Wonderful pools. Very close to all facilities in the town. Excellent members lounge. Charming staff in all departments. The only downside is the total lack of supervision in the pool areas.
"The Hilton Phuket"
The Hilton Phuket is a vast property but an excellent place to stay for the perfect vacation. The furniture in some areas and rooms was needing some 'T L C' but overall a fine place to stay. The rooms with a sea view are breathtaking. The food was very good but like most hotels of this size and rating a little pricey; so as the Hotel itself is central to both Kata and Karon Beach you can visit the local restaurant there. I can defiantly recommend this Resort to others
Good location close to but not actually on Karon Beach. Hotel itself is bit of a concrete jungle and needs some modernization as does the room which was fine but you wouldn't think was Hilton brand. Beach view advertised was technically true but a large concrete hotel wing in front blocked most of the view. Hotel staff friendly and helpful and the Thai Thai restaurant serves great quality food but suggest going out for dinner in the evening to the nearby Siam restaurant or Karon Hut for lunch.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM