of TripAdvisor Travelers recommend this hotel
This hotel is great. Staff is really nice and rooms look great and clean. Menu choices are great and the food was awesome. From the moment we stepped in the hotel till we left with a late check out no charge. Two Thumbs up.
"Great transit hotel"
Overnight stay while in transit through O'Hare. Great transfer service to hotel, and back to airport. Nice size room, very comfortable king size bed. While you can see planes land and take off, room was very quiet. On site restaurant was excellent. A very pleasant surprise for a hotel restaurant, especially one catering to travelers. Breakfast buffet was varied and bountiful. We enjoyed excellent seared tuna, perfectly prepared. Nice wines by the glass. Highly recommend for transit passengers.
"I will never stay here again"
Jennifer at the front desk has a serious attitude problem I reported her for being disrespectful and confrontational. I can't believe this hotel allows people like her to work at a front desk. I was there for 1 week and I left an expensive item behind. I called she told me it's not in lost and found and someone else checked in so I have to wait until they check out. I told her since they are too busy to check for me then I will send someone to ask because my item is small and expensive and easy to miss by housekeeping. Jennifer at the front desk told me if I send someone to look for it she will have them arrested('). I asked for the manager and he got it for me right away. I did complain to the hotel management. Zero customer service skills.
"Nailed it! Perfect hotel for the business traveler!"
The Rosemont Hilton does absolutely everything right. Easy shuttle to and from the airport. Smooth check-in. Classic lobby, updated rooms,excellent bathroom with ample counter space, great lounging chair with an ottoman by the window. There is a good bar area with a fireplace and snacks, great if you arrive late. There is also a full service restaurant and a full service Starbucks. Excellent conference rooms with attentive staff and above average catering. The difference between first class and just OK is mastering the details. This Hilton simply nailed it. This is my favorite Chicago airport hotel. Just perfect.
"A great stay"
I have stayed at several properties around this area and found this to be one of the best. Room was very clean and staff was very friendly. Enjoyed the stay and would return. Breakfast for Hilton gold members is included and service was very good there also. No negatives all positives!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM