of TripAdvisor Travelers recommend this hotel
"Nice staff, pleasant stay"
A really nice desk clerk checked us in, and gave us a nice room on the 14th floor. It was clean, and very pleasant. We enjoyed our stay, including the breakfast. We were able to check in early, and found everyone so positive and helpful. WiFi is not free in all rooms, but if you are a Hilton member, it is. Thanks.
"Went down hill since my last visit"
Last time I stayed here it was great! This time I felt as though it's quality has declined. I cane to drop off my stuff since my room wasn't ready yet and the guy who offered to take my bag would not also take separate items (my jacket, etc) which did not fit in my suitcase. This was annoying because I came for the convention and didn't want to walk around all day holding my stuff. I came back later to check into my room and I had to go to the front desk to verify myself, even though I have Silver Hilton status. Apparently their computer kicked me back down to Blue status. Then the agent was trying to update my account on the app which it wouldn't go through. I was at the front desk for at least 20 minutes before she gave me a physical room key. When I finally got to my room the toiletries were all half empty. I stayed two nights so of course I'm going to need more than half bottles of shampoo, conditioner and lotion. Additionally there was make up on one of the hand towels. Although I receive ok rates for my stays at this hotel, I'm not sure I want to return again after this stay.
Rude staff on reception, stayed for 9 days bed linen was not changed during my stay, the only positives I can make regarding the hotel was Hayley from the restaurant and Cruz front valet larking, otherwise I will not be returning to this hotel
"Great place to stay"
Check in was easy, they let us in at 11am even though check in wasn't officially until 3pm. Clean facility, the room was very nice with mountain views. Walking distance to shopping and plenty of places to eat.
"Great staff. Nice hotel with a surprisingly good fitness center."
The hotel is located a short walk from the convention center, which brought me to beautiful Salt Lake City this time. Check-in was a breeze. The staff was very helpful and like nearly everyone I've met in Utah was very nice. The room is standard HIlton - clean, good bed, useful refrigerator. The fitness center was a pleasant surprise. It includes a big pool, a weight room and a cardio room. All machines were modern and in working order. I was given access to the concierge level, which had a full breakfast. A bit crowded but still welcome. A really good option and I would stay here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM