of TripAdvisor Travelers recommend this hotel
"First and last time at Hilton Bayfront - feels more like a motel, many better options in Gaslamp area"
As we were checking-in, the process seemed like we were staying at some seedy motel rather than the flagship Hilton hotel in the San Diego area. We arrived around 11:30am and were told our room wasn't ready, but that if we upgraded for $30/night to a room with a better view with otherwise identical features, we could get in right away. We decided to wait. We called around 2:15pm and asked if our room was ready. It was not, and we were told the exact same line by a different employee. We declined and asked if a room would be ready by 3pm. We were told it would be and that we could check-in at that time. When we arrived at 3:15pm, apparently our room wasn't ready. This third employee gave us exactly the same line about an "upgrade" for $30/night. It was identical to the other two lines in a way that was a mix between creepy and used car salesman. When I pressed her on this, and said we were told that a room was going to be available at 3:00 and there was no way we were going to pay the additional fee, she happened to find a non-upgraded room that was available. I left with the impression, that had I not pressed her hard, I'm not sure when I would have been able to check in. I think it's a fairly shameful for a Hilton hotel to engage in such upselling tactics, especially when a room was otherwise available. To make our stay that much less enjoyable, we got skipped on room cleaning one day. We had a blinking light on our phone indicating a message, but when we pushed the button, nothing happened. We tried calling the front desk but were on hold for over 5 minutes. We finally got through to the voicemail thinking it might be a manager responding to our complaint. Nope... it was a message trying to sell us a vacation package. What a waste of time!!! We emailed the manager because we don't have the time to wait in line and never received a response. There are numerous hotels in the San Diego area, and I travel a fair amount for business, and this is the last time I'd say at this property.
"Decent Hotel, Has Issues"
I stayed at the Hilton for a conference. The lobby is nice and the location is good for people who are going to Petco Park or a conference down here. My first room on the 26th floor was dirty (what looked like black bugs throughout the room which were smushed in the carpet and a stain between the two beds) and the a/c unit sounded like a helicopter. Thankfully they were able to move me down to the 22nd floor to a cleaner room with a quiet a/c. The bathroom was pretty dated and needs replacing but otherwise a typical older Hilton room. I agree 100% on the intrusiveness of the marketing, culminating in an 8:30 am call my last day telling me I won something which I presume was going to be a sales pitch for a time share. I think 8:30 am is absurd to do this and to be honest I think you should be asked to consent to these calls at check in. Hilton should continue to focus on improving facilities and the customer experience and not spend so much time trying to sell us non-hotel items. I'd consider this hotel again due to relative proximity to the convention center but will leave the phone off the hook if It means I can sleep in on my last day here.
"Good location for a conference - nice views"
The hotel is located on the water and many rooms have excellent views over the water and/or the city. My room was quiet and comfortable and the WiFi worked well. The in-house restaurant choices are not great, but there is reasonable access to city restaurant choices once you cross over the busy road and railroad tracks on the east side of the grounds. There are other good restaurant choices on the same side of the tracks, but there are quite a long walk away.
"Not living up to the Hilton Brand:"
Not living up to the Hilton Brand: Con: No one manning the Hilton honors line No ice available on floors or in the room No one at concierge No one at Bell station All at 11::00 AM Coupon for breakfast not useable--wait was over 1/2 hour for a roll and coffee. (7:45 AM) No newspapers--'We just don't arrange for enough' Digital key did not work despite the hype. Response was 'if your Bluetooth is working, it should work.' That was the extent of the help available. Self Parking $35/night. Hamburger, fries and very small coca cola room service $40. Messages were sales pitches for Hilton Vacations. One was addressed to another guest, but I still had to screen it since it was on my phone. Irritating, and really an invasion of my privacy while a guest with no interest in what they had to say. There is a shortage of personnel and resources and it shows. Felt shortchanged and gouged by this stay. Will not be back to this location. No frills overstates the service. Pro: Room was clean, good view, and the few people I did interact with were pleasant. I was directed by the Desk Personnel to post my issues here on TA, because, they say, that was the only thing that gets any attention. Normally I ignore minor irritations; just too many this time.
"Watch Out, Your Final Bill Won't Be What They Quoted You"
Please check your final statement. I got my reservation direct with Hilton and received a confirmation number. Upon receiving my receipt using express checkout, Hilton changed the confirmation number and charged 25% more. I called the hotel directly and got a recording that it could be up to two days for a call back.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM