of TripAdvisor Travelers recommend this hotel
"Hilton experience as I would expect."
This is a very nice Hilton hotel as I would expect. The room was spacious and clean. The king size bed was large and comfortable great bathroom with a large shower. The outdoor pool and hot tub were enjoyable to sit in to enjoy the California evening. The only negative so I had or that it was quite a distance from the convention center area that I frequented every day. I was also not used to the freeway traffic noise in the morning. I would ask for a room facing away from the freeway.
"Really' 100% Satisfaction Guarantee' Wrong!!"
I don't think I've ever been treated worse -- I was booked into a room on the second floor which was opposite to a large event room which was OK while there were events during the day but on Saturday night there was an extremely loud teen-age dance party and most of the kids were running up and down the hall, slamming doors and screaming. I went down to the front desk and asked to be moved to another room. The manager said they were out of rooms and offered to refund $100 from my restaurant charges and I said no -- I had an early flight and needed to sleep. He went to the "back room" and came back and miraculously had found a room on the 10th floor. He said he would still refund the $100 for my trouble in switching rooms. The new room was quiet but the TV did not work and the bathroom sink was clogged. The next morning at check out I asked the agent to make sure there was a refund on the bill and he had no idea what I was talking about -- he treated me as if I was lying about the whole thing saying, "if this turns out to be factual" he would look into the refund. Then, returning home and speaking to another person at the hotel, I found a $54 credit -- not the $100 they had promised. REALLY''''
Not a good place for a diabetic as there rooms does not have a refrigerator with a freezer for my ice pack. Not happy about putting my ice pack in the kitchen freezer where I have not control over it as it could have been stolen. Food is way too expensive. The restaurants next door were really good.
"Best Hotel in Hotel Circle"
Nice hotel, big rooms, upgraded, upscale. Compared to the other hotels in the area, this is the best one by far. Check-in was a little annoying. There was some confusion when I booked 2 rooms. Next time I will call rather than book online. Overall, great place. Nothing luxurious, but great for the price.
"In the Heart of Mission Valley"
Not in the middle of anything but nearby everything. Within 5-10 minutes by car to beach , Sea World, Zoo. Looked like it was recently remodeled. Took a bit to figure out the paid parking situation but was simple once you knew the trick. I would stay again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM