of TripAdvisor Travelers recommend this hotel
"Great Customer Service - Great Property"
I love HIlton properties to begin with, and this property did not disappoint. I will say that when I called the night I wanted to stay at this hotel (because where I was was not the place for me), the person on the other end of the phone could have been a little nicer (everyone is entitled to a bad moment or two). When I called back in the morning, after I booked my room online, I spoke with a woman named Julie K. She was beyond accomodating and super nice! I asked to stay on the mountain side and away from the elevators since I forgot to list that in my requests online (and that made my stay here even better than expected)! I left my other yucky hotel to arrive at the Hilton and soo glad I did! I was even allowed to have an early check in!! The room was lovely and the staff were beyond helpful. From the moment I spoke with Julie K before I arrived, to the minute I departed, I had such amazing customer service! Except for my initial phone call, this hotel is top notch when it comes to customer service! During my stay, the reading lamp was burnt out above my bed, and I called to have it fixed. When the front desk found out that the part was missing to have it fixed, they offered to move me to another room. I declined since I had a double room and the other light worked just fine above the other bed if I needed it. But I did appreciate the offer, even though I knew that they were booked up! The fact that I was able to get Starbucks from the bar in the lobby made my stay that much more enjoyable (especially since I am not a morning person)!! I truly enjoyed the fact that every room had a mini fridge! I was able to go to Target across the way and get almond milk to keep in the fridge for my morning coffee!! The location was amazing!! There were soo many shops and restaurants in the area!! Having Target less than 5 mins away was the icing on the cake!! Having underground parking and elevator access from the hotel to the parking lot was a plus! Especially since I was there during bad storms! I will definitely stay at this property again! Hilton customer service is top notch!
"Always great customer service"
This Hilton was amazing. The staff was soo nice and helpful! I did request a room on the mountain side and away from the elevators (after reading the reviews) and my stay was the best! Juilie K at the front desk helped make my stay soo enjoyable from before my stay through departure! Customer service at this location was incredible! Love staying at Hilton properties, and this site did not disappoint!
"Hilton Mission Valley, SD"
Pretty room; decent surroundings. Convenient location. Very busy hotel, so wasn't treated special in any way. We were just "dollars" to the staff. However, we were allowed to check in early and were given water when we left.
Great hotel and perfect location, close to everything you will need! Staff is friendly and the hotel is beautiful! The staff at breakfast are very friendly and so are the housekeepers. This hotel is perfect for leisure or pleasure!
Stayed here for conference. One of the best experiences I've had while away on business. Comfortable, quiet rooms, decent fitness center, excellent restaurant on site. The staff was extremely helpful as well.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM