of TripAdvisor Travelers recommend this hotel
"Good location! "
A natural choice since I'm a Hhonors Diamond member! Well recognised and upgrades for both me and my family! Lounge is also good, quite a lot of food snacks and drinks during the night! Beds are a lote nicer on the executive floor as well, the others are like sleeping on a floor! Breakfast buffé in the main restaurant is great and the area with free shuttles to amazing Nelson Mandela Square is also great! However this hotell has some serious problems with organisation, our lunchorder by the pool was eighter missed or wrong, 2 out of 4 transportations were missed plus the personal in the main restaurant had missed out on a lot of training!
"Breakfast restaurant staff need training"
Staff do not set tables after customers have used a table. Free seating means items such as spoons, cups are always missing. Staff do not get the orders right. Ordered items such as lemon or honey are always missing with the order.
The manager, Sanjay Patel always has a big smile on his face and welcomes our crew. He makes sure that the rooms are in perfect order, and if not, he will make it right. The restaurant staff is friendly and efficient. Albert, the bar manager always welcomes us with a wonderful smile and asks about our flights. We feel like this is our second home away from home.
Excellent service and friendly atmosphere. Executive Lounge is great and the staff friendly and willingly provide information and guidance on the services available. I surely will come back and recommend to as many people as I can.
"A place to stay"
It serves its purpose as an accommodation provider. Nothing extraordinary or life changing about the place. It's age shows but price has kept with the current times. Perfect to sleep and move on your way.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM