The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
Housekeeping services were terrible. We had to constantly call for towels, toilet paper, and sheets and they would take forever to respond. At one point had to go to the front desk and complain. The cart would be down the hall but never made it around the corner to our room.
"Very competitive when visiting Santo Domingo"
I had the opportunity to stay at this hotel this week. Also stayed in it when it belonged to the Hilton chain I must start by saying that this is an american chain style for business and casual visitors on holidays in the city It has been recently acquired by the Spanish chain Catalonia, and is in its early stages of remodeling and improvement of structure and facilities. However, this helps to get a competitive rate in the capital, Santo Domingo where other hotels recently built or remodeling, mark rates above 200 US dollars The structure is in good shape but needs some cosmetic improvements, decorating, furniture and equipment maintenance, elevators, parking access barriers, etc The room has an excellent size with bedding in the purest American style, very comfortable as well as all linens and amenities. Functional, made with good materials, marble, wood, etc, comfortable and with great views of the Caribbean Sea Breakfast is very complete and made with quality products in a friendly atmosphere, again overlooking the Caribbean Sea Service as well nice and friendlly In conclusion, an excellent choice to stay when visiting Santo Domingo and wants to get a competitive rate.
"Excellent Service and Great Rooms!"
First, the booking service from the manager Heidy Ortiz was superb; she understood our requirements perfectly and recommended the best room for it. It couldn't be a better service, simply excellent! In the other hand, Juan Jimenez gave us the best service we've ever had in a restaurant. The room was a suite and it was incredible with front ocean view. Congratulations to the staff! We will be back soon!
Great staff and very accomodating, will return to this establishment on my next trip. Great location and very well maintain hotel. On front of the ocean making my stay with my wife very romantic, good restaurants near by. Close to the city it was great location for my purpose.
"5th floor bar was excellent "
I was at this hotel before when it was a Hilton. Was a little unsure about the new management. Overall the hotel is good. Service can be better and faster. The bellman should not take on the cellphone while assisting guests, unprofessional! I have to recognize a excellent employee, Agripina on the 5th floor bar restaurant. I went there on 3 different occasions and her service was impeccable and amazing on all 3 occasions. Her customer service level is fantastic. I will definitely recommend this place to all my business partners because of Agripina
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM