The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
"Business trip fantastic hotel"
Beautiful hotel, great rooms, comfortable bed, good pillows. This would not be where I would stay in the DR if I was taking a vacation, because I wouldn't vacation in Santo Domingo. But if you have to be in Santo Domingo for business, this is perfect. Beautiful views, AMAZING breakfast. Ate several times at the hotel's bar for evening meal and it was pretty good. The rooms facing the ocean also face a very busy street and the glass on the windows (I was on the 17th floor) are not soundproof. I put white noise on my tablet and played it loudly every night, and that worked, but you could still hear the cars beeping. They have a few communications issues between departments if you charge something to the room...it may take a bit of time a check-out to sort it all out. But it gets worked out in the end.
I'm so happy with the great customer service Carmen and Her team did for me. It's no doubt this hotel is one of the best elite of the elite. Thanks also the security team for the great service, thanks to each staff at the main lobby for having a great team work. I'm so happy with the stay at Catalonia.
"I love catalonia hotel"
I really don't know how to start, this is my third time to stay at Catalonia hotel santo and every time they impress me more, the staff is sooo friendly and welcoming and I had s great help from Anjela the hotel manager and Yanilka this two ladies are amazing help, the room are big and clean I love there beds and pillows are soo comfortable the hotel is quite and relaxing and food is sooo yummy and they have a pool area which is sooo nice and the view from the hotel is amazing, the location is excellent it's at malecon street , if ill have the chance to visit santo Domingo again definitely I'll stay at Catalonia.
We arrived late at night and check in was smooth. The hotel is located in the malecon area about 15 minutes away from Zona Colonial. Breakfast on the 5th floor is very complete and above average from other hotels we've visited. All in all, a great stay in this hotel where the service provided is very professional and cordial.
"Longest Check-in "
The hotel is decent, but I have come here twice in 2 weeks at different times of the day and it seems to take at least 15 minutes per person to check- in. The staff is pleasant, but something is definitely wrong with their process.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM