The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
Perfect place to stay in Santo Dominigo. Good location with a very nice view (ocean) . We had a lot of questions and the staff was also very helpfull. Overall......we paid the best price for a great value!
"Great room, but ..."
Though there were some heavy works on the road, even early on Sunday, the room was great with an amazing ocean view. Room was spacious, bedding was comfortable, and bathroom absolutely clean. Staff is friendly and helpful, even if we couldn't get the late check out we requested/needed, they were diligent in other requests. The breakfast is nicely presented and complete, but the room where it's served is atrocious. A small number of recovered tables (they really look like that!), dressed with no charm, empty walls in a yellowish and brown environment. We called it the train station breakfast with a great view. An effort needs to be made here!
"Not as pictured"
This hotel is on a busy street across from the beach which is a rocky shoreline. I don't know where they got the picture of the pool on their website but it wasn't taken here. Also no one speaks English - period. If you can't speak Spanish you are in trouble. The restaurant service is agonizingly slow. Took 55 minutes to make a club sandwich and we were the only people in the place. Avoid this place. As a matter of fact avoid Santo Domingo itself entirely. There are better places to go on the island.
This hotel is pretty and looks fairly new but still a lot to complete. The Casino is small and lacks any true fun and attraction. We walked around the entire casino in 4 minutes. Also, if you do not speak English this will be a huge issue. The staff is not helpful if you do not speak Spanish and do not try to accommodate. I take it that they do not want English speaking clientele. Also, not near any attractions, no beach, pool under construction, and rooms are small. You will need to hire a taxi to leave the hotel. The beach is terrible and dirty and there is no place to lay as the water comes up to the edge of the walkway. Not recommended for tourists. I understand that Punta Cana is where tourists should go. But honestly, I don't want to go where its not even safe to drink the water. Signs all over bathroom not to drink water.
I spend quite a bit of time in the Dominican. I found the service at catalonia to be very attentive and a genuine desire to see that you enjoy the experience. Alfredo at the pool bar, and Igripina at the lobby restaurant went out of their way to see that we were well taken care of, very friendly, spoke english, and were eager to explain places to go visit. I always enjoy my visits to Catalonia Hotel. Job well done.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM