of TripAdvisor Travelers recommend this hotel
"Pleasant stay, comfortable hotel"
Stayed 6 days on business trip and selected hotel for convenience of location for my meetings. Everything during stay was fine. Rooms are large, nicely decorated (although a bit dark) and very comfortable, very quiet, great bed, shower was good, TV had international news channels to keep up. Wifi was OK (not great, but experienced a lot worse/slower). Had breakfast every day and restaurant offered excellent selection of (also) western food.Had dinner in restaurant once, was good (there is a buffet, but just needed something simple-day I flew in). No time for gym or pool, but they looked great. All staff was very friendly and helpful. Not much time to see area, but went to "Foreigner Street" one day for dinner, is in walking distance and offers all kinds of western restaurants.
"Not as good as it used to be "
It's a shame when standards drop and they certainly have at this hotel. Check in was awkward as they couldn't find my booking. It was sorted out but the staff at the executive lounge were less than efficient and I found it annoying having to wait to check out because one was serving in the Lounge and the other was having some breakfast. Overall it was just an OK stay. Room was clean and well appointed. If you stay in the executive tower, don't bother using the executive lobby as no one is there and you have to walk all the way back to the main lobby to get transport.
"Average Experience At a Hilton'"
I will make this brief. Big barn like hotel. Waited in line for a little to long to check in. Room was damp. Bed was comfortable though. Room service was dreadful. First night was cold, and the second night sent it back. When I was told to order something off the Chinese section, I was told they were "out." Asked to book a car to a factory 2 hours south. Car cost ¥800. Upon arrival at the factory they asked me why I did not take the high speed train. Return trip cost ¥38. Before you start thinking "hey, this guy is either a newbie or does not know what he is doing, I have lived in China for 18 years and speak Mandarin. Not thrilled with the service or communication skills in either language at this hotel. Went to the bar and ordered a Cider off the table menu. 20 minutes later the server came back and said they could not find it. The bar is half smoking and half not smoking. So needless to say the entire bar is smoking. So I went outside. More smokers outside. Not sure who set up these rules, but needs to be reconsidered. Like I said, very average (to poor) for a Hilton. And I have stayed in hotels all over China.
"The best Hotel in this area but..."
I have stayed in this hotel for 3 nights in September. As I am familiar with the Hongqiao area I can confirm that this is probably the best international hotel in this area. The location is a bit tricky: If you are attending the Hongqiao exhibition center or need to be close to Hongqiao airport or Hongqiao Railway-station this location is good. If you want to see some attractions of Shanghai, Nightlife or shopping this location is not a good choice. Hongmei Entertainment street offers some Nightlife but nothing compared to city center etc. Rooms: The room (I had a room in the main building) had a very filthy smell which came from the carpet also some areas in the bathroom were not clean. When checking in (I arrived around 3pm and had a reservation) I was asked to wait another hour until my room is ready. It seemed like I wasnt the only one who had to wait for his room therefore the lobby was very crowded and noisy as several groups gathered there. I admit, for the noisy groups of young people I cannot blame the hotel! What also really bothered me was the fact that there is no free parking at the hotel. Even hotel guests had to pay. The hotel in general is ok-Hilton-standart and looked new. If you dont need to stay in this area I would recommend another hotel as there are plenty of better options in Shanghai.
"Best hotel I've been"
This is my third time (about 5 days each time) staying in this hotel. The rooms are gorgeous. The staff is wonderful. I really want to thank the staff in all departments who made my stay very comfortable. I will be back next year.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM