of TripAdvisor Travelers recommend this hotel
"Perfect Hotel in a Quiet Neighborhood"
This hotel didn't disappoint me. It's new, it's clean, just the way I imagined a Hilton Hotel. Food is great in their buffet restaurant. Nearest mall is around 15 to 20 minute walk. Or you can just get a quick cab ride. Will stay here again.
"For business or for pleasure this is the place!"
I have stayed at numerous 5-star hotels on all continents and this one stands out among the very best! The location is great, the facilities are newer and very well maintained, the staff are courteous, well trained and service oriented, and the management team from the GM to Executive Lounge manager and guest service manager are all very professional. I will definitely return to this property in the very near future. And, I recommend this property without any reservation!
"Not quite there"
A very nice hotel, rather impressive when you step in. Rooms are very, very nice and certainly comfortable. Lounge is nice, fair amount of options. Diamond status acknowledged, if you worry about such things, and upgrades have not been an issue. A very nice gym. Drawback though is the hike you must make to get from check-in to the building your upgraded room is in and the fact the there is nothing on the ground floor of said building so you must hike back to get your cab or try their restaurants. Manageable, but can be a pain. Also no restaurants or things to see and do within walking distance from hotel...nice quiet locale, but not much really around. Service rather average as well, nothing too spectacular or that stands out at lounge, reception, gym or elsewhere.
"Diamond HHonors - 2 night stay"
Diamond status acknowledged on checkin and room upgraded. What makes this hotel stand out from other hiltons in the area, is the executive lounge. The food is first class and service is excellent. I'll be coming again when on business in the area!
This is my second visit to the Hilton Hongqiao in a year, this visit was a little disappointing given my last review was excellent, the first small issue was having to wait for a room, even after emailing and phoning the hotel before to ask for an early check-in, I arrived at 10am and had to wait a couple of hours for a room, and the check-in staff portray that they were doing me a favour, even though I had explained in the email to them I was willing to pay extra for the early check-in. This time I was located in tower two, where I feel the rooms are not as nice as tower one, the other little annoyance is the Wi-Fi, it logs you out every day, so having to log-in again, which seems a little hit and miss, also the public areas are very slow, one other issue I had was the air-conditioning, I could not get the room temperature right, it was either roasting or cold, no happy medium. On a positive note the staff are friendly, the breakfast is excellent, the rooms are clean and well looked after, room service is good and efficient, The Gym and Pool are great. I will stay again, it is a good hotel, but a few improvements would make it excellent again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM