of TripAdvisor Travelers recommend this hotel
"A reliable and nice hotel"
I like staying in Hiltons because they are reliably good and this hotel is no exception. The rooms were modern, comfortable and clean. I'm a Hilton Gold member and I liked being able to have breakfast and enough food in the evening to call it dinner. There seems to be a friendly group of ex-pats who stay here regularly so, if you are traveling for work and looking for a community, I think it would be easy to meet people in the Executive lounge.
"Very nice - good location"
Nice hotel in line with what you would expect from Hilton. Stayed here fairly recently on a business trip to SH and will certainly consider staying here again when in town. Rooms spacious and clean - lobby bar offered a good selection of hot food and snacks too. Only negative was that you're not permitted to take drinks back to your room from the lobby bar as is common globally. Was quite amusing watching the bar staff transferring my beer to 3 separate plastic cups and spilling most of it all over the bar! There must be a huge glass theft problem in the area!' :-) Overall very good
Dirty room. Pillow cases/sheets gave me pink eye. Wanted my money back for the room but staff only offered me free breakfast. Very insulting. They suggested I go to the doctor which costs 300$ and takes 3-6 hours. I paid less for the room. Staff seemed to have many excuses. A manager said they will investigate my sheets and get back to me regarding a refund in one week. The kicker is they didn't even ask for my contact information. I will challenge my credit card transaction.Also while cleaning our room, the cleaning lady found a women's jewelry in the bed sheets. Very gross. Not a 5 star hotel. More like a motel.
"Great location/great service"
Stayed over two weeks, great quality/clean and impressive. No complaints. No room service unless you turn the service light on...perfect! Buffet breakfast was also great, lots of fresh items and choices.
"Can a Mousepad Make a Hotel Room'"
Actually, a mousepad can make a hotel room. I travel a lot on business and sometimes the hotel room desk has a glass surface that makes it difficult to use an optical mouse. The very nice room provided for me at the Hilton Hotel on Hua Shan Road had such a desk, but there was also a mousepad. Make no mistake about it; it's not the mouse pad itself that is important. What's important is that the mousepad indicates a concern with detail, the sort of details that may seem small, but which can make a big difference to the guest. The hotels I stay at all have clean sheets and a roof that doesn't leak. It is the seemingly small things that make the difference. Does housekeeping notice that the box of tissues is almost empty' Did they replace the tiny bottle of mouthwash you used yesterday' The folks at the Hua Shan Hilton seem to take care of these little items effortlessly, as though it were a part of their nature. I look forward to returning to Shanghai, exploring more of the city and meeting more of its people. I won't need to think about where to stay, however; I've already found a good hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM