Clean, well presented rooms and well positioned. Perfect for business or a city break. Only negative bar is ridiculously expensive when a 5 minute stroll will find any number of cheaper local establishments
"Excellent hotel with great staff"
We stayed for 3 nights. The hotel is very well located and easy to get to on public transport. A short walk brings you to great museums and tourist attractions. The staff are exceptionally helpful expecially Kevin in the executive lounge. Very helpful with good advise on places to go & how to get there by public transport/ walking. The rooms are spacious & spotlessly clean.
Very efficient staff at time of booking in and out. Hotel was excellent, no noise, comfortable bed and room very clean. Great location for exploring the area on foot with numerous restaurants, coffee shops as well as retail shopping right on the doorstep. Breakfast was fresh, good choice of both cooked and continental dishes. Only downside was a coffee machine rather than freshly brewed coffee in pots, but that is really minor.
Didnt get the room i booked and paid for. Was downgraded to a twin room with uncomfortable mattrasses. As a corporate client, this was disappointing to say the least. Stayed one night and won't recommend this.
"great hotel in the centre"
Room was great, clean and spacious. Breakfast was fantastic, and a complimentary glass of champaigne and fresh waffles helped to have a great start of the day. I used the computer and printer in the lobby to check in for my flight back to London. The reception staff was knowledgable and helped me to pick a good fish restaurant, things to see and do. Two things which could be improved: 1. on my arrival, the consierge advertised me an executive room for over 5 minutes. I patiently listened, because I assumed he is upgrading me. However, he offered to pay 50 GBP extra. I don't think the sales pitch is appropriate, and if I wanted an exec room, I would have booked it in the first place. 2. They charged the wrong card. I asked to used a card different from what I used for booking. They froze the deposit on that 2nd card I provided at the check-in, but then charged the 1st card (used for booking). It was not what I asked, and my 1st card had a bad exchange rate, so I am not happy with this mistake.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM