"Great Value For Price"
We have just returned from a 10 day trip to Japan. We ended it with three nights in Tokyo. I spent a lot of time trying to decide where we would stay for those nights. I had reservations at three hotels - the other two were the Mandarin and the Park Hyatt. In the end, we ended up at the Hilton because I felt it allowed us to stay in a very nice hotel in a good location in Tokyo and still leave us money we would have spent on a room at the other two places for dining and sightseeing. Rooms are nice sized, esp for Tokyo. Nice bathroom with great water pressure. We were on 24 floor and had city view which was enhanced by overlooking a beautiful park whose leaves had turned so many beautiful colors. We had access to the executive lounge which is very large and on two sides of the building. On two of the mornings we were able to see Mt Fuji which was great. Loved the access to adult beverages in the evenings. Thought food in mornings for breakfast was significantly better that the appetizers offered in evening. There are three restaurants on the mezzanine level above the lobby. One is Chinese, another is Japanese, and the third is like an American steak house with Fire Grill. We chose that option as we had been given a 30% off coupon upon arrival. We were very tired and hungry and order the three different steaks with a couple of side dishes. We also had a couple of glasses of wine each. The meal was fabulous. It also was pretty expensive. After the coupon was applied the meal still exceeded $200 USD. Saying that, I think have to factor in that finer dining in Tokyo is expensive nearly anywhere you go. The hotel offers a shuttle every 20 minutes to the Shinjuku train station. We only did this once and I wish we had done it all least one more time. It's very convenient and that's such a crazy part of Tokyo to experience. Paid for the upgraded internet. Worked great and it's fast so I thought it's worth the cost. We flew back from Haneda and there is an expresss bus that picks you up at the hotel. It's a great purchase at $12 a ticket. On our next trip the only reason i might consider staying elsewhere would only be due to choosing to stay in more of a downtown setting near the Imperial Palace and Tokyo Station. Finally, I didn't notice until our final day that there are bikes in front of the hotel that are available to guests. There is a beautiful park adjacent to the hotel that would be a great place to ride.
"Good Service At That Club Level"
Have now stayed at this hotel several times and most recently in early December. Iike the fact how they try to accommodate Diamond members with good upgrades and early/late check out depending on the occupancy. I prefer having the breakfast in the downstairs instead of the club lounge which I really only use for checking in/out. I like the location in Shinjuku and that you can access the subway line directly from the hotel. Will return.
"Very nice hotel in rather inconvenient location"
Very large lobby area to accommodate large groups. Check in/out can take a long while when large groups come and go at the same time. The rooms are updated and clean. Slept well. Internet available at extra charge unless you are an HHonors member. There are adequate electrical outlets to charge your phone and other gadgets. Mini fridge stocked with beverages and snacks with an itemized price list which you fill in and turn in when you check out. That leaves no space for your own snacks that need refrigeration. You can always toss out some of their stuff temporarily. Ice bucket in closet but I never found the ice machine. Electric kettle available to make coffee or tea. The coffee is instant which I refrain from. Liquid creamer in the fridge and I looked hard to make sure it wasn't on the price list. Restaurants and bars occupy 2nd floor in a walk through concept; no walls between them which make a specific restaurant difficult to identify or locate. Convenience store and shops located in the basement. Shuttle bus service to Shinjuku station available hourly. If you miss the bus, you can take a 5-8 min walk 4 blocks away or take a cab and experience the driver mutter expletives in Japanese. The trip is too short and they have to come back and join the back of the queue. Limousine Bus picks up and drops off passengers to/from Narita & Haneda airports. You are advised to make advance bookings for the bus service as they can be full when reservations are made by passengers from other pick up locations. If I was not attending a business event, I would have chosen a hotel much closer to Shinjuku station.
"Great place to stay"
I have stay at the Hilton Tokyo before for business travel and always loved it. Since then and now the rooms have been upgraded they are great. It's a hotel with: premium facilities, great service and location. I like that the local is well situated for business and pleasure, but the hotel itself is not teeming outside with people.
"Great room but crowded hotel"
Being a Hilton Diamond member, we were upgraded to a nice and spacious King room. We were able to enjoy the Executive Lounge several times for breakfast and evening appetizers. Great selection each day. The Lounge also seats you which is something we haven't seen before. This is very helpful as the lounge gets full, however not so great if you need a certain type of table or a power plug though the staff tried to accommodate those requests. We were on the 37th floor which was great, except when taking the elevator down. The hotel was so extremely crowded that most times, we stopped at every floor on the way down. The fitness center was nice and had the equipment we needed. The hotel advertises tennis courts, but charges $50 an hour to play. The room service menu was very high-priced as well. ($40 for a burger.) We did find a better selection for breakfast in the lobby restaurant, which was also included as Diamond members. The lobby always seemed to be packed and crowded. Not a bad thing, just an observation. The hotel also provides free shuttle service to/from Shinjuku station which was nice and they offer transport to Haneda airport for about $12USD each and Narita for about $35 each.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM