"Nice room, great location"
This Hilton hotel is in a great central location by Shinjuku station so you can easily get to most areas of the city! Access to the executive lounge is definitely a plus as the staff is excellent and always willing to help! There is a happy hour from 6-8 with free wine, beer and spirits definitely a plus considering how expensive everything is in Tokyo. The shuttle bus from Narita drops you off right at the hotel another plus. King executive rooms are a nice size too!
"Well located and good quality"
After an initial mess up with which room we were meant to be in for our four night stay, we were allocated to room 2916, with access to the Executive Lounge as part of our Hhonors membership. Room was clean, comfortable and very quiet with excellent views over the Shinjuku area and the Lounge was consistently very good. Hotel is well located for tourists as the nearby Shinjuku station is one of the main hubs - the hotel runs a shuttle every 20 minutes, or you can walk it in 10. Restaurants are of good quality and service was good.
Stayed in the suite 2201. This is our second stay here and it is great! Excellent staff, comfortable bed, the suite is beautiful and huge. The lounge on the 37th floor has breakfast in the am, and drinks/appetizers from 6-8.
"Too many tourists"
For a hotel catering to large group, it has only 2 benches for guests to sit. Always long line with breakfast although the hostesses were pleasant and helpful. Even had to eat in the bar lounge. Food is not bad. But we got some dirt in our wash basin's overflow hole which looked like a big worm...even to the Front office staff who came up to handled. Although it turned out to be some chewing gum, we only got a small plate of normal fruits with kindergarten English apology letter from Housekeeping after I put in a complain with Reception in the next day.
"Cold place to be"
Must be Japan, as i dont even feel the normal warmth that Hilton normally have, room is a downsize but still larger than most hotel in japan, service non existent, then again maybe it is japan, cold reception and busy concierge, very busy lobby, too crowded...the good thing is the hotel is clean, all the things you want is there, have shuttle to train station every 20 min, but even that stop at 9. Location not very strategic so it is not worth to stay if you with family
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM