of TripAdvisor Travelers recommend this hotel
"Very nice hotel"
Very good location at city center. The service is excellent, food is fantastic. Rooms are well designed and equiped. I had just one noght stay here but it is very nice place for business trip or leisure.
This hotel is in an excellent location, especially for walking tourists. The hotel itself is decorated in a Roaring 20's theme, very different. Our room was huge and so comfortable. We had bay windows that looked out on a side street, so it was pretty quiet. We wouldn't hesitate to stay here again.
My family and I stayed at the Hilton in December 2017 and had a fantastic time. Professional and friendly staff - excellent service - great variety of foods - and great decor. We had access to the executive lounge and the manager was incredibly hospitable and friendly- he was always there to assist and make our time at the lounge incredibly comfortbale especially as we had our twin babies with us. Michaela at the reception planned our entire schedule for the week in advance by booking all the lunches and dinners and reccomended amazing restaurants. She even booked and arranged for our children to attend a soft play activity at the kinder museum . Very impressed with this magical city and even more impressed by the hospitable staff who made our stay incredib.y special . Thank you
"Do not stay here unless you don't mind theft from your room"
Stayed here for Christmas 2016. Had $200 face brush stolen from our room. The charger was stolen as well so the thief who works there is thorough! Complained to the hotel and they "investigated." Shockingly, their employee who steals did not admit it when asked. Hotel stated they, "....could not confirm that the brush went actually missing." So in addition to being robbed we were called liars. Wrote this same information on their Facebook page twice and they have deleted both posts. There is no additional recourse in this situation since Hilton corporate states they have zero to do with the activities at their actual properties. It seems each hotel manager makes the final decision in such cases. Beware of this Hilton.
"Centrally Located, clean, quiet"
(Long Review. Skip to the bottom for the short summary) Location: I've been to Vienna in the past and stayed at the Hilton Stadt Park and the Intercontinental. This time around we selected the Hilton Vienna Plaza. It's location is excellent. Close to the trolley, bus, and underground. (There is an underground entry next to the hotel - good to know if it's cold out). It's also close walking distance to stores for food and sundries, and several restaurants, and pubs. It's about a 15 min walk to Stephensplatz, which is where you want to go for shopping/food/scenery/pubs. The Hotel Room: The rooms were updated - nice modern, clean designs. New furniture, restroom fixtures, shower, sink, counters, toilet, etc. Clean rooms, no signs of smoke in the two rooms that we had. Large windows, flat screen TV, cable with a good selection of channels in many languages. There is a charge for internet, but if you are Hilton Gold or have Executive access, it is free. The staff issue internet access codes for you as needed. OMG with the beds though. Very hard. But the pillows, sheets, and covers were fantastic. Water, coffee, tea, glasses available in the room. Bathrobe and slippers as well. The Staff: The staff speak plenty of English (in case you are worried, don't be, mostly everyone locally speaks English well enough to accomplish your business/task/activity). If you can upgrade, get the Executive Lounge access. It is worth every penny (euro) spent, and gets you good comfortable seating, large TV, happy hour, snacks, appetizers, and concierge assistance. Manuel is the Manager of the Executive Lounge, and does an excellent job staying on top of things. Very attentive, knowledgeable. The lounge is very clean, and well stocked. *IF you drink* Be advised that this hotel does not have Jack Daniels or any bourbon on hand up in the exec lounge. They are big on gin and vodka. Downstairs in the Lobby, the front desk staff are always available, and there seemed to be a lot of new trainees. They do, however make every effort to accommodate, and will ask for help if they don't know the answer to your question. Maintenance Crew: always busy polishing, sweeping, cleaning, etc. Very prompt on the house calls. Courteous. The Bar and Restaurant. Nice looking bar, well equipped. A little bit stingy on the ice and the cocktail napkins. Some of the staff overall could improve on the attentiveness and attention to detail. For example, you get a bowl of almonds, and no napkins. Or you might be sitting there with an empty glass for a long while. The breakfast service and buffet. Large selection of food at breakfast, and high quality. HIGHLY RECOMMEND - Get the all-inclusive breakfast with your booking, worth every penny. The staff in this area, seemed a little overwhelmed at peak times. We noticed that the espresso machine tended require milk, or used grounds emptied. On most days, tables were cleaned off, but food was left on the floor with several staff walking around the food, utensils, etc (attention to detail). If you should choose to order an omelet, there is a high likelihood that you will get someone else's omelet. There does not seem to be good organization in that area. Many of the morning staff seemed like trainees that did not know what to do. Dinner service. Quiet, good quality food. Limited menu. Good local red wine. Highly recommend. For the Bar and the Dinner Service, Nina was our favorite staff member. She was very knowledgeable, attentive, and courteous. Overall, this is an excellent hotel. I recommend this place for its location, its cleanliness, style, and its brand. Despite some very few areas that have room for improvement, Hilton Vienna Plaza gets a high recommendation. If you have the chance to visit Nina (at the Bar & Restaurant) and Manuel in the Executive Lounge), you will receive a very high caliber of service from these folks. Kudos.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM