Das Hotel hat uns für diesen Preis sehr beeindruckt, man schläft super, die Räulichkeiten geräumig, das Frühstück sehr umfangreich.Comment of K. Jürgen , Germany the 2014-11-22
Fabulous!Comment of H. Deborah , United States the 2014-11-14
"Great stay, super service."
I had 2 stays here with my family and we booked two rooms, both were upgraded as for loyal customers and both had great views to old town. I want to thank supervisor Theresa E. for very personal and professional service during both stays. Big thank you! During second stay I felt, that I came home, as Theresa E.-s warm and friendly welcome made this place one of the best, we have stayed.
"Verry great hotel and friedly staff"
Rooms are clean and very comfortable, everything you would expect from a Hilton. The staff spoke good English. As a HHonnors, you get free WiFi, which was fast and dependable. Located in the middle of the city.
"Big Hotel but Small Service!"
So disappointed with the service. I requested for an upgrade to have access to the Executive Lounge and free breakfast and was asked to pay additional 60 Euro a night - which was fine. Got to this hotel from Prague Hilton and specified our request for twin beds... Got to the room seeing a queen bed, called the reception and was asked to go down. Was moved to another room - and when we got to the 2nd room - it was a QUEEN BED again. We were moved again for the 3rd time - this time - they got it right. It was hot inside the room, called the reception to complain that their thermostat was not working - and - got a big surprise when reception said - "Our thermostats are set for winter weather, Just open your window!" That was the least to expect from a 5 star hotel. Next morning, my daughter and I went into their restaurant for our breakfast and right at the middle of our meal, the server comes informing us that we were not entitled to a free breakfast at that restaurant. Our free breakfast was supposed to be at the executive lounge on the 12th floor. It was one of my most embarrassing moments as we had to stand up at the middle of our meal and be escorted out. I went to talk to the hotel manager asking why we were not even briefed on this important information. He ended up giving me a courtesy pass for that restaurant for the rest of our stay...was I elated with that' Definitely not. I think these people need to improve their listening skills and spend more time when guests come in to brief them on what their package is...where their amenities are located, etc. Being an HHonors member, I regret getting booked here. We were told this hotel is one of the biggest Hilton hotels in Europe. If being big means losing the quality of service for its customers then I would always make sure I get booked at a smaller hotel - with Hilton again'..uummm, something to seriously think about next time.
"Good hotel in great location"
We often use Hilton Hotels as they are professional and of a high standard. This Hilton is no exception . We decided to upgrade to the executive floor.This was a good move Our room was large and comfortable and we had access to the executive lounge. Service was excellent particularly the Concierge. We had two complaints. Like previous reviews we found our room too hot. We called an engineer who was helpful but said that the heating was centrally controlled. Secondly we could not find any information on TV Channels,either in the printed guide or on the TV itself. We were also disappointed that there was such poor choice of English language channels. Finally the Hotel is superbly situated. It is a fifteen minutes walk to Vienna Centre and the express train station to the airport is a two minute walk away.
Hilton continue to deliver, and the Hilton Vienna is no exception. Customer service, quality of rooms and decor, variety and consistency of food. Short walk from here to Mozart's house, the cathedral, and everything you want to see within the ring road.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM