of TripAdvisor Travelers recommend this hotel
"Had to revisit"
My son and I had the chance to revisit xi'an and the Hilton. It is one of the 5 star properties anywhere that I've seen. Location is easy to navigate around xi'an near the east entrance of the wall. Easy walk to the xi'an train station (not the high speed station on the north side of town, just the regular train station) and then bus to the warriors, longish walk to the bell and drum tower and the Muslim quarter, but all is easy from the Hilton. Staff is wonderful, all speak English and tolerate our Chinese! Lots of dinner options near buy. If your adventuresome grab some oysters, scallops, eggplant and crawfish at many of the shops within a block of the Hilton. Our favorite is the second to the right end directly across the street. No English, but a little Chinese and pointing if necessary gets you taken care of. Executive lounge is very nice to relax and enjoy breakfast or an adult beverage. Will always recommend the Hilton Xian to anyone visiting.
We stayed at the Hilton for 4 days in October. As a Hilton Honours member they upgraded our room to an suite, which was great as it gave my son room to run around when we were at the hotel. The Hilton is inside the Xian gates, situated in a residential area. The hotel map did not go into detail what was in the surrounding area but we soon discovered that within 10min away was the Wanda shopping mall and other malls with a pedestrian area that turned into a night food market which enabled us to try some of the local cuisine. This was much more relaxing than the Muslim quarter which was very busy during the day and night. I was pleasantly surprised at how clean the city was, it didn't feel polluted, this in part may be due to most of the scooters being electric. In viewing the Terracotta Warriors we decided to hire a car from the hotel, more expensive but nice to have someone waiting for us after we were done and take us to some of the other outlying places. Leaving the hotel at 8:30am we avoided most of the crowds.
"Exceed my expectations!"
My husband, mom, and I stayed here for 3 nights and we were extremely satisfied with the service, the staff, the room, the executive lounge, the cleanliness, and the abundant variety of breakfast. When we arrived, they graciously welcome us to their hotel. They gave us a couple of bags of treat. The bell boy brought up our luggage and the concierge escorted us to the room (that never happens). In our room, there was a plate of fruit and dessert waiting for us. The concierge went over some things with us about the room and gave us some info on things to do in Xi'an. The breakfast was good-had western and Chinese food. They even had an omelette station. The staff was attentive and very sweet. There was more food in the main room than in the executive lounge but it was more intimate in the executive lounge. The staff was always willing and ready to help. When we walked down, they were ready to hail a cab for us when needed. I asked one of the staff if they could send up a piece of cake for my husband's birthday. He did more than that. He gave my husband a box of chocolate too. I think his name is Carl Chen, but I'm not sure. I can't believe I forgot. Thank you again. If I ever visit Xi'an again, I will definitely be staying here. I'm actually writing this review as I'm sitting here at the JW Marriott in central Beijing. JW Marriott ain't got nothing over Hilton Xi'an. The staff and service at Hilton remains top notch in my eyes. Thank you for a wonderful stay. See you again soon.
"Comfort, service and quality"
A very good hotel with excellent staff and facilities, it made a perfect retreat from the busy tour we were on. The restaurant staff and quality of food were first class and I would recommend this hotel to anyone visiting Xi'an.
"Hilton Xi’an: three great advantages for travellers."
We stayed for 4 nights at the Xi’an Hilton in the middle of an 8-week trip throughout Asia. We have seen many high-end hotels in Asia but we were unexpectedly blown away by this Hilton hotel. a. Location: this hotel is located right in the heart of the old city, a few hundred meters away from the east gate. Although there is a subway station close by, we decided to walk from the hotel to most of the sites we visited in the old city. A good way to really feel the city. You will be in the center of the action at this hotel and you will have travel options at your service. b. Food service: we have experienced many buffet services in Asia and other parts of the world but Xi’an Hilton pushes the bar one level higher. Not only are the breakfast and dinner buffet exquisite, but they also come with soft drinks, wine and beer included, at will. The food at the buffet is extremely varied, from starters to desert. It is simply amazing to see the amount and variety of high-quality food available at a very competitive price. c. Service and attitude: from the moment we checked in, to one repair we reported to our room, to the concierge for entertainment advices, to the staff in restaurants and up to check-out, we were very impressed by the attitude of the hotel personnel. Everybody was very interested in our total satisfaction as customers. We could feel it. We always felt listened to very carefully. This consistency in customer service can only come from a strong management team that has been able to share its views on impeccable customer service. Congratulations to the whole Xi’an Hilton team for their superb attention. Before we checked out, I Informed the reception manager that I was going to write this review. I indicated to her that any hotel that goes out of its way to the extent that we experienced at Xi’an Hilton deserves its service to be shared with other travelers. Nice work Xi’an Hilton!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM