"Handy to Shanghai Station but...."
Firstly the positives. This is immediately adjacent to Shanghai Railway Station and exit one gets you remarkably close to where you need to be ( 5 minutes walk). The room is a reasonable size and the sound proofing does an excellent job. With VPN operating the internet was fine speed wise but I didn’t need to transfer any large files. Check in and out was proficient and the staff had OK English. Now the negatives – first impressions are important and nothing like broken paving in the concourse says maintenance is important to us. There were ladies willing to “come in for a drink” at the driveway, not the hotels fault but still disconcerting especially since the lift does not need a room key to be activated. I did not see evidence for the ladies inside the hotel. My pillow smelt of stale smoke in a non-smoking room. Price is OK but I would not say this rates as good value for money but it is very handy to the station and if you have an early morning train is possibly a safe choice.
"Great central location"
A good clean hotel. If slightly sterile. Helpful staff, who arranged cars and train tickets for us and provided all of the info we needed for our stay. We were only here a night and the rooms were lovely. The only issue was the air con "ticking over" when it was off, and what was an unidentified banging which kept us awake after a long long flight. Clean,friendly, good choice for access to city and a safe stay.
This place bills itself as a 4 star hotel but in fact it is a 3 star at most. The room was so hot I could not sleep at night because the air con wasn't working properly. I told the staff several times, they checked but did nothing. Upon checkout, they told me they had actually switched off the central air con for the year because it was not hot in November. The room was stuffy and humid nevertheless. It had a small window that resembled a bunker window so no light came in either. No staff is available to help with suitcases. Unwilling or unable to call a taxi for you. A terrible experience.
"Everything was ok until check out"
The overall experience was quite ok, it was the check out that left a very bad impression of the place. Check in - came in early ahead of normal check in time and the process was quite smooth and rooms were available so we could get the rooms early. Room - nothing to shout about. Stayed at the club floor but nothing special. Room was very cold, despite having turned off the air con. Also, putting 2 single beds together and spreading a king size sheet over them is NOT the same as providing a proper king size bed. When I ask for a king size bed, I expect a proper king size bed. Worst bed for this trip. Housekeeping - very polite, respected the "do not disturb" sign and came by later in the day to pass me fresh towels and water, and asked if i still needed them to clean up my room. Executive lounge - decent food and drinks there. settled dinner there since I was too lazy to go out to eat. Breakfast - plain, simple, nothing fantastic. Staff were friendly and helpful. Front desk - Service depends on the team that is on duty. Check in crew was good, duty crew the night before we checked out were excellent, crew during check out was just terrible. Check out - Simply terrible. Overstaffed yet so inefficient. 5 staff members there, only the 2 ladies were actually working. It took a very nasty remark from me to my colleague, loud enough for the 3 guys standing there just looking to hear, for them to even do anything. Waited more than 10 minutes just for my turn at the check out counter, despite having only 1 person ahead of me. Was not even going to process the deposit refund and give us a receipt until I demanded for it to be done on the spot. Overall - stayed here not so much by choice but due to 1) proximity to our event location, 2) budget limitations. Would certainly not choose this place again. It is not near the major attractions although it is served by a metro station just a short walk away. I would rather much stay nearer the attractions, there are much better options than this.
"Shanghai Holiday Inn Downtown"
Rooms are small, but you have there everything you need. Laundry service is fast and ok. Beds and pillows are very comfortable. Breakfest- unfortunately no porridge :( but they cook very good omlet. Coffee- better not to try or drink only espresso.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM