of TripAdvisor Travelers recommend this hotel
"Decent stay, cold reception"
This was the coldest reception received in all our three weeks of traveling through south east Asia. Check in is at 3pm, so we planned our day to arrive exactly around then. I'm completely surprised they needed another hour to get the room ready. We have the deluxe twin family room, non smoking. Nothing spectacular they would need extra time to prepare. They asked us to leave our luggage (which is fine) and come back in an hour. The only problem with that is we have to walk around with 10kg of camera equipment and two laptops as there is no safe in the lobby we can use. So we decided to sit in the lobby till the room was ready, made sense with two tired and cranky children. There were exactly ten chairs in the lobby, all occupied, I kid you not. I counted. The lounge next to the lobby was for 'elite members only' so no we weren't allowed to sit there. I asked for a couple hours late check out as we have a flight late in the day, but no, apparently they were full. Finally she grudgingly agreed to check out at 1pm instead of 12. I'm ever so grateful (insert eye roll). Suffice it to say checking in at the hotel has left a bitter taste in the mouth. Other than that the handy they provide with the rooms is useful, the location is excellent and within walking distance to near by attractions and very close to the MTR, and the room was clean and comfortable. Check out was smooth and taxis are available just outside the hotel.
"Excellent Customer Service! Good Location! Clean Hotel! Good Breakfast! Amazing Experience"
I can't think of a title that would best describe Holiday Inn Golden Mile. It's because there are so many good things about it. Not only the hotel but most of all, the people working here. I chose this hotel because according to the reviews here in Tripadvisor, it's family-friendly. Since we are a family of 5, 2 adults and 3 kids, I had a hard time looking for a place to stay where we will be allowed to stay in one room. And so, when I spotted Holiday Inn Golden Mile, And seeing on their site that kids eat for free, then, this is it! I wanted to see what they have to offer and how family friendly they are! So I booked for 4 days 3 nights. We arrived at the hotel past midnight, our room was ready. I spoke with Kazaz, he greeted me with all smiles, gave me a $50 restaurant voucher, welcome drink vouchers, and our keycard. Check in was fast and smooth. That time the lobby seats were closed but when they saw my son was asleep, they opened it to allow my family to sit on the couch while they're waiting for me. We reached our room on the 14th floor, i inspected every part of it because I want to make a review and help other travelers like me. You can only see buildings from the windows. There were 2 queen beds, there's a bathtub and shower with complete toiletries, though, there's no bidet which is most important for my kids. Hope they can improve on this. After a few minutes, I received a call. It's Kazaz calling saying he sent someone to bring additional towels and toiletries for us since the setup is for only two people. Wow! they know my needs, they anticipate and they do something about it even without me asking. That's the real concern for guests. In the morning, we had breakfast. They have good food, better than I expected. We had fun eating from their pancake machine! With whip, strawberries, chocolate syrup and garnished almonds. There's even yakult for kids. We decided our first day to be an easy stroll around the area of tst. Everything is near. Isquare is in front where you can also find a supermarket. Harbour City mall is hust a few streets away and avenue of the stars is also near. Also when you buy a klook voucher of ocean park, the meeting place for tst is just one street away. They also have this handy phone (which can be found in all rooms) which gives you the benefit of a wifi anywhere and free local and international calls, this saved us from buying sim card. Our entire stay is great and I'll be staying here again in the future even with or without kids.
"Very quiet and comfortable."
A family member recommended the Holiday Inn as a good property for a couple night stay, well positioned for easy walking to the harbor and several sights. The room was very clean and well appointed, only there was NO view. We were offered an upgrade to a room on a higher floor that would have a view, but declined.
"Now refurbished it's superb"
Now this hotel has finished it's latest upgrade it's now a very fresh contemporary hotel in the centre of Hong Kong. Rooms still out dating the upgrade but just ok. Staff customer service requires some more upgrade and comprehension of English and manners. Bar staff and breakfast staff in particular.
"Improved services and amenities"
I last stayed at the Holiday Inn Golden Mile during my visit to Hong Kong 2 years ago. During my present visit I was pleasantly surprised by the vast improvement to its services and amenities. From the front desk during check in to the bell hop during the course of my stay of 5 nights everything was exceptional. I shall definitely stay here again during my next visit to Hong Kong.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM