Perfect hotel for a family vacation to visit Montreal!Comment of S. Gustavo , United States the 2016-08-29
"Perfectly situated and a nice hotel"
As you can see from the pictures I've included, it's a nice hotel. Well insulated, so despite being at full capacity due to various conferences in town that week, I couldn't hear anything in the hallway nor the adjoining rooms. The only thing I would suggest is that the hotel lowers the temperature in the hallway, it was blistering hot for no reason. Waste of heating, if you ask me. The staff were friendly and helpful. The hotel is on the border of Chinatown, and is right across from the Palais Des Congres... perfect area. Underground parking is about $28 a day, and you can come and go as you please with no additional cost. We had to order in one evening, as the kitchen for room service closes at 10pm. There is a Keurig coffee machine in the room, and I found the tiny Bath and Bodyworks samples to be an excellent little touch. If I ever find myself back in Montreal for business, I'll surely book at this hotel.
"Enjoyed my three night weekend stay in late November 2016"
I booked two rooms using Airmiles. Each room had a queen bed with a TV, a desk, a sofa chair with ottoman, a coffee maker, and best of all, a large bathroom. The heater was loud in one room but not in the other. What was missing was a bar fridge and microwave oven but we were fine without them on this trip. A clean hotel. Nicely decorated. Friendly staff. Convenient parking (a charge of $24 or so per day). A quiet hotel as I was able to sleep in late each morning. The hotel is located in China Town so lots of Asian food restaurants nearby. There is a shopping mall Complexe Desjardins a short walk too with other types of restaurants (La Cage, Eggspeciation, St.Hubert) and a very good food court. The mall also has an IGA grocery store and a SAQ liquor store which came in handy. An easy walk to Old Montreal, the gay village and/or downtown shopping.
"Poor Customer Relations"
I will start with the room....large and clean with comfortable beds. There was a small Keurig in the bathroom which is kind of gross considering the airborne germs floating around every time you flush the toilet, and they are pretty skimpy in their towel supply.... only three towels per room, even if you have four people. Their is no fridge or microwave in the rooms. The hotel is conveniently located to several amenities including a fantastic Chinese bakery, Tim Hortons, a Starbucks, Subway, Chinatown, and Notre Dame cathedral. It is also conveniently located near a couple of homeless shelters so bring change if you plan to go out for a walk in the neighbourhood. The lobby was lovely and spacious and difficult to enjoy. We were there for a boys hockey tournament and the parents decided to sit together, one evening,in one of the massive seating areas in the lobby, in front of one of their large televisions so that we could all watch the NHL hockey game together. to better accommodate our group, we moved two of the chairs from the seating area beside ours. The manager came over and demanded that we put the chairs back stating that we were monopolizing the seating in the lobby and that it was an inconvenience to other guests, despite the fact that we were the only ones in the lobby. I am including a picture of one of the lobby seating areas along with all the hotel guests that we were inconveniencing. It was a nice enough hotel but the manager is rude and unreasonable and void of customer service skills. The water in the pool was cloudy and the hot tub had an unappealing foam on the top and, at one point, a naked male guest inside who appeared to be cozied up to one of the water jets. I would suggest forgoing these amenities if you decide to stay at this hotel.
"Poor Customer Relations"
Opressive heat in the hallways, almost unbearable. Our group had 25 rooms over 3 days for a total of $12000.00 spent.In order to not disturb other guests we went to sit in the lobby at 9:00 pm to watch the large screen television. The couch only fit 6 and there were two close chairs. We moved 2 more closer so we had 11 folks seated. They called security to reprimand and move the chairs back. The "customer relations" here is ridiculous. Here is a picture of all the empty chairs we were not allowed to sit in. Extremely unreasonable staff.
"Great location and nice room. "
Near Old Montreal. Walk to Notre Dame. Swimming pool. Restaurant is Chinese, but hotel is in walking distance of Rue Saint Paul which has good restaurants. Room has small area with desk which is separate from sleeping area. Nice room with comfortable beds.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM