of TripAdvisor Travelers recommend this hotel
I had a great time at this hotel, WOW the view and location, I stayed here just for a couple of days for business. It seem so bazaar that I had to come back to Seattle in a short time. I was very tried early morning a kind of mood. When I arrived pretty front desk supervisor/ person Mimi or Mina was very kind to me. When I got to my corner room I was amazed at the view WOW she was right for upgrading me to this suite. I was a little irritated when I got into the shower and the show head fell on me, so I called down very angry and spoke with Mimi or Mina. She apology's and sent someone come right always and did I say I was also accommodated with Champaign. WOW I am blown always by the customer service, and the ENG which did not speak much was nice too. Thank soooo much Mimi\Mina the pretty Asian girl. Yes this would not be my last time I stay here. So far Seattle hotels are very accommodating.
"The bathtub is worth every penny "
We stayed here for just one night in a King suite. Kids slept on the pull-out bed and our king bed was super comfortable. By far the best part is the bathtub. It's long and deep and feels so luxurious. Even though we were only here for <24 hours, 3/4 of us took nice bubble baths. I also loved the complimentary sparkling wine at check-in. The only thing I didn't love was they said our room had a water view, and it definitely did not. We had a lovely view of the hotel across the street. Which isn't a big deal, but don't say it has a water view if it doesn't.
"Great stay, but guest stay could have been more private upon check out"
We had a great stay, however, with my card and email on file the lady who checked me out should have emailed me a statement, and asked me if I wanted to review the charges. I did NOT want to review them because my husband was there and it was an expense I was taking care of since I was in a wedding the night before and he came solely as a guest. It was an opportunity for me to have a nice evening with him and he didn't need to know that information since the card on file is also in my name. With customer service and now working in medical field as my background, I feel that it was private information and either having a print out or an email statement option would be nice, but most importantly being asked if I wanted to review any charges.
"Incredible service "
These people really know how to make you feel cared for. At every step of the way, they found opportunities to show their value for service - from an extra staff member walking around the counter during check-in to meet me when there was a line, to upgrading me 5 bumps up without even telling me, to being super empathetic and accommodating when my airline lost my luggage and they offered all new toiletries and more. On top of that, the obvious things everyone talks about: incredible bathtub, nice robes, super comfy bed, spacious, perfect location. Go for it.
Disclaimer...I really like Lowes hotels. I have low status but they always treat me like platinum. Standard sized deluxe king (~300 sq ft). Great lighting from bright to subdued. Focal point is a deep tub against a glass wall into the bedroom. (Privacy screen for prudes!). Tub is filled from the ceiling...very dramatic. Night stands have 2 levels for extra space (and to keep your coffee away from your phone) Nice damask sheets and down comforter. Some nits... refrigerator only for honor bar Limited outlets by bed. Bath towels not plush. Overall a great choice in downtown Seattle
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM