Flexible Rate - Single Use
1 pers. - All inclusive
|From £ 166.23|
2 pers. - All inclusive
|From £ 255.50|
Flexible Rate - 2 adults + 2 children
4 pers. - All inclusive
|From £ 383.24|
Flexible Rate - 3 adults + 1 child
4 pers. - All inclusive
|From £ 421.72|
Located right on the most beautiful beach in the Riviera Maya and forming part of the spectacular Barceló Maya Beach Resort, Barceló Maya Caribe boasts unique architecture and a Mayan-inspired interior design. Renovated in 2014, Barceló Maya Caribe offers charming, spacious rooms with an abundance of natural light and comfort, promising an exceptional holiday experience.
Barceló Maya Caribe has three dining options: Caribe Buffet, Don Quijote Spanish restaurant and Captain Morgan beach restaurant complete with Caribbean sea view. Guests can take full advantage of the all-inclusive Barceló Maya concept by enjoying snacks, meals and drinks around the clock at the buffet restaurants, bars, pools and beaches at Barceló Maya Beach.
Barceló Maya Caribe boasts multiple swimming pools, a fitness room, retail outlet and U-Spa. U-Kids Spa and the mini-club are perfect for keeping the little ones entertained and active guests can experience a wide variety of exciting activities, including tennis, paddle tennis, basketball, diving, kayaking and windsurfing. The hotel is surrounded by luscious tropical gardens which can be explored along the excellent network of paths and trails ideal for a jog or long walk. Evenings and nights are the ideal time to enjoy a show at Theatre Kukulcan and a dance at the Jaguar nightclub.
Barceló Maya Caribe is a spectacular resort just 75 kilometres south of Cancun International Airport, 20 kilometres south of Playa del Carmen and 35 kilometres north of the Tulum archaeological site and nature reserve.
of TripAdvisor Travelers recommend this hotel
"Beautiful Resort and Beach"
We visited in April for Spring break and traveled with 3 other families. We were overall pleased with the resort. I would recommend this resort as it is great for families. We did not encounter any rowdy spring breakers as mentioned in other reviews. The resort takes their wristband policy very seriously, everyone under the age of 18 gets a black wristband and they are very strict about that. Below I will review the specifics: Property: The property is well maintained and the grounds are lush and tropical. The beach was beautiful, it was lined with many palm trees if you wanted shade and there were plenty of chairs. We never had any issues getting chairs. Rooms: We stayed in a standard room with two double beds. The room was a little musty but was was satisfactory. The housekeeping staff cleaned all but one day. We had to hang a sign on the door letting them know that we wanted the room cleaned, otherwise they won't clean everyday. A nice surprise in the room was that there was a day bed which was nice because we had our 2 daughters in the room and one of them was able to sleep on that. Food: A La Carte Restaurants - We were able to call before our arrival to reserve our a la carte dinners. They say that you can't but Guest Services was able to do this for us. I highly recommend calling ahead of time, getting confirmation numbers and double checking with Guest Services when you arrive!! We ate at the following a la carte restaurants: La Trattoria - this was an Italian restaurant and I found it to be disappointing mainly because the quality of the food was not what I expected. Maranostrom - this is a seafood restaurant and I would recommend only if everyone in your party likes seafood. There is nothing else on the menu but seafood. Santa Fe Steak house - this was my favorite meal by far. I had the tenderloin and it was excellent. Tokyo - hibachi style restaurant. The food was excellent and our cook was entertaining. This restaurant is a must visit! Only negative was that we ran into a problem with our reservation at this restaurant . We had a confirmation number but it was not in their system. The hostess was rude so we asked to speak to a manager who was able to fit us in at the next seating. Buffets: The food was average, I have no complaints. For breakfast we enjoyed the omelets, fresh fruit, fresh squeezed orange juice. The mimosa and bloody mary stations were a nice touch. For lunch we ate at Captain Morgans and enjoyed the pasta station as well as salads. They also had pizza, hamburgers, hot dogs and chips. I was a little dissapointed in the pico de galo as it was just chopped tomatoes and onions. I would have like something more authentic being in Mexico. Drinks: The house liquor is not so good. We did not have the premium package but learned that we could request certain name brands when ordering our drinks. You would have to watch to make sure you were getting the name brand otherwise you would get the house brand. Also, I think the mixers that they use need to be improved upon, we were disappointed with the taste of the mixers used in the drinks. Lines got long at the pool and swim up bars. We brought insulated cups which they were happy to fill for you and since they are larger, this meant less trips to the bar. Staff: I was not overly impressed with the staff, in particular, the front desk staff were not friendly or very helpful. Activities: Dressel Divers- We booked 2 dives and the staff was excellent. We were very pleased with the service and quality of the dives. We also booked a snorkel cruise which we really enjoyed. We also booked an ATV tour at the resort. I would recommend this as the cost was reasonable and we all enjoyed driving through the jungle to the cenote. Our guide was awesome and very knowledgeable about the culture and history. We did not make use of the waterpark as the beach and pools were enough. We bowled at Strikers more than once, there was a charge for the bowling but it was a nice activity. WIFI: Free wifi is only available at certain times in certain parts of the resort. In this day and age, wifi should be resort wide and free for all guests. What makes any negative in my review all worth it was the beautiful beach which was what I was there for. Would I stay again...yes but we usually like to visit different places each time we travel so we probably will not visit again for that reason only.
"Pros and cons: Family of 4 "
I am from Miami and came for spring break with my two kids, 23 mo old and 4 yo. Overall experience 6/10, wouldn't return due to lack of customer service only. All 4 Barcelo Hotels are linked. We had upgraded to premium. Pro: 1.amazing pools for kids, 4 of them. Very kid friendly 2. Tons to eat at Buffet all day, with kids buffet as well 3. Hotels and gardens very clean 4. Buffet staff friendly, cleaning always, good hygiene 5. Premium room was clean, nice view, has jacuzzi in balcony 6. Beaches clean. You can do some water activities for free. 7. Babysitting on request. 8. Kids club at night for dancing Cons: 1. They advertise $1000 dollar credit. That's false. It's a $1000 total of purchases you make in hotel where they give you 25 % off, and those 25 % off every purchase adding up to $1000. 2. You have to pay for water park, mini golf at certain hours, bowling.... and arcade. Basically most day activities. 3. Lack of day entertainment specially when it rains. Nothing to do. Specially for kids. 4. They don't make it clear anywhere that for dinner at one of their restaurants, part of all inclusive, man have to wear pants. I say man as women wore dress shorts. I get no gym clothes, tank tops, open sandals for men or bathing suits, my husband had shorts with dress shoes and nice shirts. It's the Caribbean he didn't pack dress pants. We were turned away with kids at 830 pm. They offered to lend him pants but he didn't want to wear something not his, can't blame him. They were rude about it, telling us we should know dress policy! We couldn't eat at any of the dinner sit down restaurants any of the 6 nights. We complaint with Premium staff. Felt they needed to express that to the costumer and make it obvious on their web. There response was only, write up a report. It happens frequently. That's it. Sorry. I spent over $3000 dollars for this vacation, not allowed to go eat at any restaurant bc of "the rule" and all I got was "write it up". Feel that was unfair. I've never had poor customer service like that at any of our other trips. Not worth the premium price, basically "premium" means a more modern room which we did like. 5."premium" means better alcohol. Felt that if you didn't ask, and even if they saw your bracelet, sometimes they served you the lower alcohol. Water down drinks by far. Overall, my stay way ok. I thought I would love this trip, I planned it for months. If u want a get a way and want to sacrifice customer service or don't care, this is for you. If you want high customer service for what you pay, plus the upgrade you pay in Premium level, go else where. I was let down. Even if my husband would have been granted a cheap bottle, a 20 min massage, a dry clean service... Anything! but not a "write a report, sorry" answer from the manager herself I would enjoyed the rest of my week better.
"Barcelona Maya Caribe/Beach"
We booked the Maya Caribe for the end of March / beginning of April. The resort was lovely except a few things: we happened to be there the same time as Michigan high school spring break which very nearly ruined our vacation. Tip #1 Do check with the resort for any spring breakers. I will say the kids and their parents were pretty awful and I felt for the staff trying to keep it under control. They destroyed property, noisy at all hours, so again ask the resort about timing before you book. We asked to move to the Maya Beach to avoid the kids. The Caribe is central to the entire maya resort which means you are close to the mall and partiers. The Maya Beach resort building is farther down BUT also close to the adult pool which was where we spent most of our time. The buffet food was meh. It was typical resort buffet food. The a la crates we're fine - we went to the Mexican, Italian, Japanese, Seafood, and Spanish. You will pay extra for wine, but it's not really expensive. There is lots do do on the resort - it was a bit too windy to swim in the ocean much but no bugs on the beach, rooms were clean but again unless you want to party book away from the mall between the Colonial and Caribe. We also went to the spa and had an amazing massage. There's a bus to get from one area of the whole resort to another. We loved the Maya Beach, and would book the cabanas at the adult pool for the day ($20USD) which allowed you to have a nice shelter by the pool all day.
"Excellent Vacation Destination"
Last week we returned from one week holiday at the Maya Caribe. This was our 5th trip to Barcelo I. Mexico, so we obviously love it there. This year we had a swim up room and it was fantastic! Check in was seamless. We received a bottle of champagne on 4 of the days. Loved that. Wasn't sure why they stopped coming but enjoyed one daily until the stopped. We had unlimited ala carte meals and found the Japanese in the May Mall and the French restaurant at the Palace to be the best. Santa Fe steakhouse and the Italian in the mall were ok. We also are at the Mexican restaurant, but we're disappointed, but the atmosphere was nice. The morning and afternoon buffets are good for buffet. Lots of choices. captain Morgans is convenient for a quick in and out lunch and a beer. I wish that the hotel did a better job in telling you what is happening at the resort each day. It's hard to find out what the entertainment is or the buffet themes. It would be nice if they had something posted daily in each of the complexes. The beach is fantastic. Great for walking. The weather was amazing and the staff and service very good! We loved the holiday and we will be back!
"beautiful beaches & location, dirty rooms & rude staff"
We booked this resort (Barceló Maya Caribe) through our travel agent. If you're considering going, I would suggest reading this review. I'll try to keep it brief and highlight the positive and negative: Negative: - Upon arrival, we checked into our room and were quickly disappointed. 1. Dried blood on a pillowcase 2. Safety deposit box was not usable (locked) 3. Lock on balcony door was not operable and door would not lock 4. Dirty coffee cups 5. Shampoo, conditioner and shower gel not labelled. 6. Overall, room was just plain dirty. 7. Majority of staff just didn't care to be there, or that you were there either. 8. within 1-2 hrs. of checking in, we attempted to book our formal dinners. We were able to "take what we can get" but not what we want. The reason, everything was booked...(others we met also experienced the same issue) 9. Buffet food selection is great, unfortunately the food that should be hot, is rarely anything more than warm. (Stick to the omelets for breakfast & pasta for lunch, as they're cooked right in front of you...) 10. Towel lottery - Sometimes we'd get fresh towels, sometimes we wouldn't. 11. Party resort - guy passed out in the hallway by our room at 7pm and party going on a few doors down. Next morning the garden was littered with bottles, cans, glasses and cups. (Not a family friendly environment) On a side note, 1 person we met there actually threatened the front desk staff that her and child were going to sleep in the lobby as there was too much partying and they couldn't sleep. After requesting to be moved to a new room, (1st time I've ever had to ask to change rooms), the front counter staff (I'll keep the names private, if Barceló wants names I'm happy to provide) seemed less than concerned and didn't care that I have any issues with the room. My request was met with a "come back and 12 and we'll see if we have a room". I went back at 12 to check and once again was met by staff that were simply rude. I was told that I needed to have all of my luggage with me at this time and I needed to exit my current room before I could be told if there was another room for my family and I to move into. So, I went back and frantically packed the room, went back to the front desk, to be given a room a floor above where I had just came from. Now, I'm glad to have been moved, but not once was there an offer to help with baggage or an attempt by the front desk staff to ease the transition to the new room. As I was becoming increasingly aggravated, I asked to speak to a manager and my answer back was "no, not everyone gets to speak to the manager..." Upon getting into the new room, here's what was in the upgraded "clean" room. - Freshly mopped floor - Brown spatter (I can only assume that it's what you think it would be...) on the wall by the toilet - Boogers (sorry, couldn't put it more politely) on the cigarette burned night stand Now, knowing that my previous front desk encounters had been less than impressive, I wasn't willing to play the same game again and hope for different results. So, I endeavoured to clean up the mess myself so it was clean enough for us to stay. As I had no other outlet, I had contacted my travel agent during these events to express my discontent. She was apologetic and went out of her way to contact her Rep. at the resort. (fast forwarding a couple days...) I received a call from a very polite Rep. at the from desk. I explained my situation and she asked if I'd like to speak to her boss. I accepted her offer. She quickly came back on the phone and said if I'd stay in my room, her Manager will be right up to discuss. Within 5-10 Min. a Manager (Enrique Reyes) was at my door. We sat out on the balcony and discussed the events leading up to our meeting. He was embarrassed and apologetic. His staff hadn't told him or recorded any of my issues, the only reason he became aware is because of my e-mail back to my travel agent. Enrique was ambitious to try to fix any issues, and I thanked him for his concern and understanding. However, I did tell him that this could not be fixed between the 2 of us. The issue remains with his staff. He politely offered a few token items to smooth things over. Once again, I appreciated his attempts. In summary, I told Enrique that I've been to Mexico and the Mayan Riviera on many occasions and always had a fantastic time. Unfortunately, this will be the 1 stand-out time that was poor. Positives - Enrique Reyes (Manager) was great to deal with. It's unfortunate that we hadn't been able to connect earlier to try to rectify any problems. - Beaches, pools and mall were very nice - A la carte restaurants were good (although the Mexican restaurant was poor) - Ice cream was very good. In summary, if you're looking for a party resort, this is it. If you're looking for a more family friendly and pleasant resort, book somewhere else. I WILL NOT be returning to the Barceló and would not recommend it to anyone. We've stayed in so many different resorts (All-Inclusive) that have pleasant and wonderful staff, great food and fantastic accommodations, there's no time to waste being at this one. I look forward to returning to Mexico as I know it has so much more to offer. I hope this review was helpful to anyone interested in booking.
Wi-Fi: From £ 9.23
Luggage storage: Free
Private parking: Free
Fitness centre: Free
Outdoor swimming pool: Free
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM